Note fondée sur 248 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 févr. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2021 par Rose, Gestion de l’hôtel
Thanks for coming to stay at The Emerald. We know you wanted an apartment on a higher floor with the outstanding views over Surfers Paradise. Maybe next time this will be available!
par un voyageur de Brisbane
Publié le 16 oct. 2020 sur Wotif
Friendly service. Amazing views. Great value for money. Loved the spa.
Commentaires de Gestion de l’hôtel
16 oct. 2020 par Rose, Gestion de l’hôtel
Enjoyed having you to stay, Jim. See you again soon.
Kindest, Management
par un voyageur
Publié le 10 déc. 2019 sur Lastminute
Commentaires de Gestion de l’hôtel
10 déc. 2019 par Management, Gestion de l’hôtel
We are sorry you are disappointed with your stay. We make no apologies for upholding our house rules to protect the property and ensure all occupants can enjoy peaceful and pleasant times here.
par un voyageur
see you never.
Publié le 25 nov. 2019 sur HotelsThe receptionist was very kindly and sweet. and car parking area was so good. So we were expecting A hotel.
BUT when we were into the room that was terrible.
A smelling was like milk and cheese,,
we thought about that someone did vomit to all rooms. So we had to open all windows.
And they did have shampoo amenities so we disappointed a little bit.
AND THEN we became little mice at the elevator for 10 minute.
then the elevator moved up from ground floor to 15th floor while opened.
I am a disorder patient. i had never experienced before about it.
and It must not happen. FUXXIN terrible.
my friend and me all panic.
we just got a good view.
Commentaires de Gestion de l’hôtel
27 nov. 2019 par Rose, Gestion de l’hôtel
Thank you for your review, much of which seems to have been confused in translation. We were not made aware of your concerns about smells so cannot comment. Our room consumables do include soap and shampoo in each bathroom. Our lift technician was on site servicing the lifts. When entering a lift at the same time as the lift is called to another floor the lift will proceed to the second call before returning to ground. This is quite normal.
We are glad you appreciated the views which are spectacular.
par un voyageur
Publié le 22 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2019 par Rose, Gestion de l’hôtel
Thank you for coming to stay at The Emerald.
par un voyageur
beautiful river views
Publié le 29 sept. 2019 sur HotelsIt was great reception was lovely and helpful rooms were spacious for fam had 3 balconies and nice swimming pool and views of the river. very reasonable price for fam of four. beds were comfy and enjoyed spa bath with great view.
Commentaires de Gestion de l’hôtel
29 sept. 2019 par Rose, Gestion de l’hôtel
Thanks for appreciating what we offer, and for reviewing us.
par un voyageur
Publié le 27 sept. 2019 sur Wotif
Commentaires de Gestion de l’hôtel
29 sept. 2019 par Rose, Gestion de l’hôtel
Thanks for the review. We appreciate you taking the time to post.
par un voyageur
Publié le 25 sept. 2019 sur Wotif
Cool unit with nice view in the upper level and is quite
Commentaires de Gestion de l’hôtel
25 sept. 2019 par Rose, Gestion de l’hôtel
Glad you were happy with your stay at The Emerald!
par un voyageur
Publié le 1 sept. 2019 sur Lastminute
Commentaires de Gestion de l’hôtel
1 sept. 2019 par Rose, Gestion de l’hôtel
Thank you.
par un voyageur de Sunshine Coast
Publié le 31 juill. 2019 sur Wotif
View of the canal was nice, reception staff were great. Great price for a 2 bedroom apartment. The apartment itself was quite dated but looked like upgrades were in the process of happening. Most of the blinds didn’t work to close. Wasn’t the most convenient location but it was quiet.
Commentaires de Gestion de l’hôtel
31 juill. 2019 par Management, Gestion de l’hôtel
Thanks for taking the time to review.
Kindest regards, Management
