Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
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Recommandé
pour Tout le mondepar un voyageur de Tahiti
Appartement idéal pour une famille
Publié le 23 févr. 2017 sur Expedia
Pour : Le personnel, le confort de l'appartement, la propreté des lieux, hôtel très spacieux, surtout la sécurité des lieux.
Contre : aucun
Emplacement : Nous avons bien mangé au restaurant du coin Le Mandarin et pu faire nos courses dans une épicerie de la rue en plus de celle de l'hôtel.
Appartement très agréable, spacieux, avec toutes les commodités nécessaire à une famille. Un aire de jeu, petit parc à eau destiné aux enfants de moins de 12 ans.Malgré les 25 minutes de trajet en voiture pour rejoindre les grands parcs d'attractions, nous avons passé un beau séjour dans ce beau resort, qui compte son propre restaurant terrasse, à défaut, il y en a plusieurs aux alentours.
par un voyageur
Publié le 25 sept. 2024 sur Wotif
I took my girls last minute on the school holidays to the facilities as it was a kids paradise, and it didn't disappoint. We were allowed access on the first day prior to check in for the girls to play and swim etc. The resort has a bar/coffee/food facilities right next to the main pool and splash zone, as well as various other pool areas playground and around the resort putt putt course. The rooms were very comfortable, clean and tidy and well maintained. We couldn't fault the stay apart from the road works happening out the front which wasn't the fault of the resort at all, it just made it more difficult to navigate walking anywhere with small children. We loved our stay and will be back again!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Katie, Thankyou for your review. We are glad that your family enjoyed our facilities, restaurant and apartment. We hope that we can welcome you again soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Kathleen, Thankyou for your review, we are glad that you had an enjoyable experience with us! We hope to see you again
par un voyageur
4 star stay
Publié le 25 sept. 2024 sur HotelsFacilities at the park itself were excellent. Parking was an issue as we were not on vacation we were staying due to our home not being liveable, explained circumstances to staff who unfortunately not very accomodating for us to be able to have both our vehicles on site.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Thankyou for your review, we are glad that you found the facilities excellent. We are sorry that the parking arrangements were not suitable. However, due to our size, we are only able to provide 1 parking spot per apartment. Kind regards
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The staff at reception were not very friendly, there are so many extra charges, like $5 per pool towel hire! $10 per day pram hire. $12 mini golf hire per day. The room was very ran down and dirty! Not enough resources provided in room for 7 days eg two bin liners, washing powder and dish soap!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Kirsty,Thankyou for your review. As we are self-contained apartments, only the initial supplies are provided. Kind regards
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Tegan,Thankyou for your review, we are glad everything met expectations! We hope to see you again soon
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Nicole, Thankyou for your review, we are glad everything met expectations! We hope to see you again soon
par un voyageur
Publié le 13 sept. 2024 sur Expedia
We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Taneesha, Thank you for sharing your experience. We're sorry to hear that the room cleanliness and outdated conditions, along with the issues with bugs, fell short of your expectations. It's great to know that the resort staff were friendly, but we apologize for the frustrations with the booking management team and unexpected charges. We understand the inconvenience of transportation to Surfers Paradise and the limited accessibility at the resort, especially for those with disabilities or prams. Your feedback is valuable, and we’ll make sure these points are addressed. Thank you again for your honesty.
par un voyageur
Publié le 13 sept. 2024 sur Lastminute
Fabulous place for a young family. Friendly staff & plenty to do.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Michelle, Thankyou for your review! We are glad that your family had an enjoyable stay and you found there was plenty to keep you entertained. We hope to see you again soon
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Great facilities for kids but very dirty rooms and you had to pay for soap and toilet paper when you run out.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Turtle Beach Resort, Gestion de l’hôtel
Hi Michael,Thank you for your feedback, we are glad to hear you found our facilities to be family friendly. We have noted your feedback and hope we can welcome you again.Kind regards,Turtle Beach Resort
