Note fondée sur 962 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
je recommande le WYNDHAM
Publié le 13 nov. 2023 sur Hotelshôtel au top à tout point de vue : bon rapport qualité/prix , très bien situé , confortable , personnel au petit soin .
par un voyageur
Super séjour
Publié le 23 févr. 2023 sur HotelsSuper Hôtel bien placé a coté du Q1 a Surfers, a 2 minutes du Tram ou a 10 mins a pied de la place pietonne. Super accueil et le petit-déjeuner extraordinaire ! Je recommande
par un voyageur
Publié le 29 mars 2020 sur Hotels
excellent séjour je recommande
Commentaires de Gestion de l’hôtel
10 avr. 2020 par Wyndham Guest Services, Gestion de l’hôtel
Dear Stephane, we appreciate your time in providing your feedback after staying with us recently. It is great to hear that you enjoyed your stay with us and we hope to be able to welcome you at another Wyndham Hotel next time you are traveling. Kind regards Wyndham Guest Services.
par un voyageur
Very deceiving, never a gain Wyndam
Publié le 13 janv. 2020 sur HotelsWe spent a month in Australia and this was thé most expensive hôtel that we paid, almost double other hôtels in Brisbane and Melbourne. Only one bed for 4 adultes, kids had to use sofa bed. We had to pay to watch à film, sound was lost during fim, unable to use Netflix. The tv was so small we could hardly see it. Shower had no water pressure, room needed rénovations and breakfast not included in a 400$ à night room.... It was 22.50$ per person
Commentaires de Gestion de l’hôtel
8 mars 2020 par Wyndham Surfers Paradise - Guest Services, Gestion de l’hôtel
Hi there Marc!
Thank you so much for your feedback.
We are sorry to hear that your experience with us was not what you expected.
At the time of booking, apartment sizes, breakfast inclusions, and optional extras are all offered. Like most hotels, these can come at an extra cost, but are of course, optional.
Our one-bedroom apartments will comfortably sleep 4 people, with one bedroom sleeping 2, and a sofa bed provided which sleeps 2.
Our two-bedroom apartments will comfortably sleep 6 people, with both bedrooms sleeping 2 people each, and also a sofa-bed provided which sleeps 2.
We have also passed on your feedback to the relevant departments.
If you would like, please feel free to get in touch with the hotel via email so that we can help to rectify your experience with us.
SurfersHotel.Reservations@wyn.com
Kind Regards,
Wyndham Surfers Paradise - Guest Services
par un voyageur
Publié le 25 mars 2018 sur Hotels
Commentaires de Gestion de l’hôtel
19 avr. 2018 par Sam, Gestion de l’hôtel
Hi Stephane,
Thanks for the perfect 5 out of 5.
We are looking forward to welcoming you back soon.
Kind regards,
Sam Ireland
Front Office Manager
par Stephane de Nouméa Nouvelle Calédonie
agréable séjour à surfers paradise
Publié le 8 avr. 2015 sur HotelsHotel très bien situé à 2 pas de la plage du tramway du centre ville et des commerces ; appartement propre et bien équipé donnant sur l'arrière pays et ses canaux d'ou nous avons pu observer de beaux couchers de soleil ; personnel accueillant attentif et réactif .
par un voyageur
Publié le 29 août 2024 sur Hotels
I recently stayed at this hotel and, while the location and amenities were generally satisfactory, I was quite disappointed with the housekeeping service. Throughout my entire stay in seven days my room was not cleaned or refreshed, which is something I expect from any reputable hotel.
Upon arrival, the room was clean, but as the days went on, it became increasingly inconvenient not to have the room serviced. The trash bins were overflowing, the bathroom lacked fresh towels, and the bed linens were never changed. I had to do all of that by myself as I was with my two young children and kids make mess. I had to call reception every other day for fresh towels and sheets.
When I inquired at the front desk, I was told that there is housekeeping fee they charge if you want to get room service done. I should have been given the choice to opt-in or opt-out of daily housekeeping services without any extra fee because this hotel was not cheap, rather than assuming I didn't need them. So I had to clean rooms and I even asked them to bring the vacuum into my room and cleaned the rooms by myself. I mean the whole point of going on holidays is that when you come back to your room after a long day, it’s nice to see your room is being cleaned and fresh. I would recommend that the hotel reconsider its approach to housekeeping.
par un voyageur
Publié le 25 août 2024 sur Wotif
We had a problem where another couple was given an access card to our room, and indeed did enter our room. Luckily we were there at the time. However, this could have been a disaster, with being caught out at an inappropriate time, or else having our belongings taken. Not good enough at all!
par un voyageur
Publié le 25 août 2024 sur Wotif
Very noisy and not clean
par un voyageur
Publié le 20 août 2024 sur Hotels
The room was quite large and potentially good for a family however our room did not have a working air conditioner which was far from ideal for a young family.
