Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean Michel
Publié le 30 mars 2016 sur Hotels
par un voyageur
Publié le 27 avr. 2024 sur Expedia
国立公園でのトレッキング目的で利用させていただきました。国立公園のど真ん中にあるので部屋からの景色は抜群に良かったです。当方は片言の英語でしたが、フロントのスタッフの方々は熱心に案内して下さり、トレッキングの相談も親身になって対応して下さり本当に助かりました。
この日は利用客が少なく、レストランは閑散としていてスタッフの方々も暇を持て余している雰囲気はありましたが、アラカルト方式の夕飯も朝食もとても美味しかったです。
Commentaires de Gestion de l’hôtel
9 mai 2024 par management, Gestion de l’hôtel
Hi AkihiroThank you for visiting our beautiful national park, we appreciate your feedback, and we will surely convey your beautiful comment about our staff and the delicious food you had.
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 mai 2024 par management, Gestion de l’hôtel
Hi Stevethank you for taking your time to rate us. we will aim for a 5/5 next time.
par un voyageur de Amsterdam
Publié le 8 mars 2024 sur Expedia
The surroundings are beautiful. The chalet is old, but ok. The food for breakfast and dinner in the restaurant is terrible. Cold meat and pasta and vergetables at the buffet.
The lounge snacks are better, but not open after 18:00
Commentaires de Gestion de l’hôtel
12 mars 2024 par management, Gestion de l’hôtel
Hi Erik, thank you for your recent visit to Golden Gate Hotel and Chalets. We value your feedback as it will allow us to improve our services.
par un voyageur
Publié le 4 mars 2024 sur Hotels
A/c not functional andvery noisy.
No fridge for drinks
Sliding door jamming
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management, Gestion de l’hôtel
Hi Noel, thank you for taking the time to give us such valuable feedback regarding your recent stay with us. It is only with such valuable feedback, that will allow us to evaluate were we are going wrong and how we can better ourselves going forward.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Beautiful scenery
Commentaires de Gestion de l’hôtel
5 mars 2024 par Management, Gestion de l’hôtel
Hi SanetThank you for taking time to rate us and thank you for a wonderful review.
par un voyageur
Great stay with minor critique
Publié le 10 janv. 2024 sur HotelsGreat stay, few things that could've been better. Wi-Fi doesn't reach the rooms, which is especially bad since the TV signal was (understandable) grainy at best. The AC unit in our room was a welcome commodity however it was making a loud mechanical noise the entire time it was on. All staff was really friendly and the rooms and common areas were very clean. Some confusion with the restaurant, we paid for bed and breakfast but on the second day of the trip was asked to pay for breakfast. One of the big reasons we chose Golden Gate was to see the vultures at the vulture restaurant but was very disappointed, no vultures and it looked like they hadn't been fed there in quiet some time.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Veronica, Gestion de l’hôtel
On behalf of Golden Gate Highlands National Park and Golden Gate Hotel and Chalets we would like to apologise for the inconvenience you had while staying at our property. It is only with such valuable feedback, that will allow us to evaluate where we are going wrong and how we can better ourselves going forward. As it is said that there is no excuse for bad service, however, please allow me to reassure you that we are going to investigate matters as outlined.
par un voyageur
Publié le 8 janv. 2024 sur Wotif
The property is a bit old and worn out. There were stains on the sheets and the bathroom ceiling was covered in mould.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Veronica, Gestion de l’hôtel
Dear Harriette.Thank you for your feedback and for taking the time to share your experience during your recent visit to Golden Gate Highlands National Park.I am happy to inform you that we are currently busy with the renovation of our hotel chalet. I have also informed our Housekeeping of the issue of stained sheets in your chalet, and they are busy with investigation.
par un voyageur
Publié le 3 janv. 2024 sur Hotels
The place was not fully up to standard and felt outdated in the chalets and the staff even though they were very friendly, the service for the breakfast took very long and the continental breakfast was not up to standard however the view was absolutely breathtaking
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Veronica, Gestion de l’hôtel
Dear AnonymousThank you for your feedback and for taking the time to share your experience during your recent visit to Golden Gate Highlands National Park.We are proud to learn of our team's friendliness and that you find our views to be of absolute breathtaking.kindly note that our chalets are currently being renovated and that you will find them refreshed and comfortable in your next visit. It is only with such valuable feedback, that will allow us to evaluate where we are going wrong and how we can better ourselves going forward.
par un voyageur
Publié le 31 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Management, Gestion de l’hôtel
Dear JoeThank you for your feedback and for taking the time to rate us.
