Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Chambre fonctionnelle et tres propre. Lits cobfortables. Malheureusement assez bruyant car mal insonorisé et en bord de route, un restaurant indien sur place sinon il faut prendre la voiture.
Personne à l'accueil peu accueillante, personne pour le depart, nous avons laissé la clé dans une boite.
Hotel ok pour une nuit afin de faire un arret sur la route,mais pas pour un sejour prolongé.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Pavi, Gestion de l’hôtel
Thank you so much for your feedback and review about our property. We hope to have you back very soon.
par un voyageur
Publié le 26 août 2024 sur Expedia
Room dirty, found hairs on the bed and on pillows. Asked the person at the reception to cancel the room and it was denied because she said that we were few minutes after check in time. The room looked very old and did not looked like pictures available on Expedia. Way too expensive for the quality of the room. We finally left the hotel without being reimbursed and went somewhere else. I do not recommend this place!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Pavi, Gestion de l’hôtel
Thank you so much for your feedback and review about our property. Our staff tried to provide the best accommodation and you were not satisfied. Rooms are cleaned daily by our housekeeping team. Upon check in it was clear that you were not happy and there was going to be little our team could do, in order to make you happy. We hope we can try again in the future.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Pavi, Gestion de l’hôtel
Dear Veronique,Thank you for your positive review! We’re glad to hear that you had a pleasant stay with us. Your feedback is important to us, and we appreciate your support. If there’s anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back.Warm regards, Guest Relations Golden Village Lodge
par un voyageur
Publié le 7 juill. 2024 sur Expedia
De l'extérieur, cet hébergement à l'air ordinaire, mais nous avons été surpris par les belles rénovations effectuées à l'intérieur de nos chambres.
Très propre et matelas confortables. Salle de bain petite mais très bien rénovée.
Très belle vue des montagnes.
L'extérieur est présentement en rénovation.
Nous n'avons pas mangé sur place.
Gros problème de stationnement par contre.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Pavi, Gestion de l’hôtel
Dear Natalie,Thank you for your recent review of the Golden Village Lodge. We are thrilled to hear that you enjoyed the beautiful renovations in your room and found our accommodations to be clean and comfortable. It’s wonderful to know that you appreciated the mountain view from your room as well.We apologize for any inconvenience caused by the ongoing exterior renovations and the parking situation. We are actively working on improving these areas and your feedback is invaluable in helping us prioritize these efforts.We hope to have the pleasure of welcoming you back in the future. If there is anything we can do to make your next stay even better, please let us know.Warm regards,Guest Relations Golden Village Lodge
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Pavi, Gestion de l’hôtel
Dear Karine,Thank you for taking the time to share your feedback about your recent stay at the Golden Village Lodge. We apologize that your experience did not meet your expectations and earned only a 2 out of 5-star rating from you.We take all feedback seriously and would like to learn more about what went wrong during your stay. Could you please share more details about your experience? Your input will help us identify areas for improvement and make necessary changes to enhance our services and facilities.We value your business and would like the opportunity to serve you better in the future. If you have any suggestions or comments, please don't hesitate to reach out to us directly.Thank you again for your feedback, and we hope to have the chance to welcome you back and serve you better.Regards,Guest RelationsGolden Village Lodge
par un voyageur
Publié le 27 juin 2024 sur Expedia
Nice quick stop for skiing. Rooms are big but the highway is right next door ! Heating and Ac are lourd too ! The view is very Nice.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Pavi, Gestion de l’hôtel
Dear Melissa,Thank you for choosing Golden Village Lodge for your recent skiing trip and for taking the time to provide us with your feedback. We appreciate your comments regarding our spacious rooms and the beautiful view from our property.We apologize for any inconvenience caused by the proximity of the highway and the noise from the heating and AC units. We understand how important a peaceful environment is for our guests' comfort and relaxation. Your feedback will be shared with our team to see how we can minimize these disturbances and improve our guests' experience.We're glad to hear that overall, you found our lodge to be a nice stop for your skiing trip. We hope you had a great time on the slopes and enjoyed your stay with us.Thank you once again for your review and for choosing Golden Village Lodge. We look forward to welcoming you back in the future and providing you with an even better experience.Warm regards,Guest Relations Golden Village Lodge
par un voyageur
Publié le 24 juin 2024 sur Expedia
Belle place avec beau de commodité propre et tranquille
Commentaires de Gestion de l’hôtel
4 juill. 2024 par Pavi, Gestion de l’hôtel
Dear Laliberty John,Thank you so much for your glowing 5-star review! We are delighted to hear that you found the Golden Village Lodge to be a beautiful and clean place with a quiet and convenient atmosphere.Your kind words mean a lot to us, and we are thrilled that we could provide you with a pleasant and memorable stay. We strive to offer the best experience possible for our guests, and your feedback is a wonderful affirmation of our efforts.We look forward to welcoming you back to the Golden Village Lodge in the future!Best regards,Guest RelationsGolden Village Lodge
par un voyageur
Publié le 20 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2023 par Pavi, Gestion de l’hôtel
Thank you so much for your wonderful feedback and review. We are very happy when guests are able to check in and check out and have a pleasant stay.
par un voyageur
Publié le 2 août 2023 sur Expedia
Le personnel très gentil et très courtois. Accueil chaleureux de leur part. En mesure de répondre à nos demandes.
Commentaires de Gestion de l’hôtel
3 août 2023 par Management, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 1 août 2023 sur Expedia
Correct
Commentaires de Gestion de l’hôtel
3 août 2023 par Management, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
