Avis Most Luxurious Ski-in/Ski-Out Chalet @Kmhr- 2800 Sft,4 BR,4 BA

Thank you for the great review Kerry. Regarding the stairs - we do provide baby gates that guests can put over the front of the stairs which does prevent children from going under the stairs and potentially falling in addition to going down the stairs. Gabriel Higham

Thank you so much for your review Natalie. So glad we could make your New Year's special. Gabriel Higham

So glad we were able to make your grandmother's birthday special and thank your for giving us the opportunity to do so. Maybe for her next birthday? Gabriel Higham

Sometimes in this business you get a baffling experience and this was one of them. Following the guest departure Mattieu's brother sent an e-mail at 4:20 pm on the day of departure detailing several of the items listed below. The no hot water being the first one. I e-mailed him back at 4:39 expressing our regrets for the issues and asked that if they stayed in the future or at another rental home they let us know immediately about any issues as we could have immediately switched the home over to our redundant boiler system and resolved the matter in minutes. He responded that yes, they probably should have contacted me but they had great snow and were too "giddy" to do so. Just for future renters, sometimes houses have issues, please contact us and we will do our best to resolve the issue as soon as possible. In this case in less than 5 minutes, but after the fact we cannot do anything and it leads to a dissappointing experience (for the guests and ourselves) that could have been avoided through communication. Here comes the most disappointing part - Mattieu e-mailed a couple days later and said that he texted me and his brother called me 3 times with no answer. He hadn't realized I had already communicated with his brother and he had said they hadn't let me know about the hot water issue. I had no texts, no voicemails, no missed calls and there were no calls or texts to the backup contact either. Later Mattieu would state that properly designed boiler should have detected it was not working and automatically switched to the redundant and so they shouldn't have needed to contact me about the problem. NEXT ITEM - the heated floor system. His complaint? They were too hot!! We aren't talking burn your feet kind of hot, a pleasant warmth to the feet of no more than 28C. I mentioned that they could have turned them down using the thermostats. He proceeded to explain to me that that wasn't how infloor heating systems worked - that the thermostats controlled the forced air and that the infloor system had embedded floor sensors. This was a surprise to us and the plumber since the home doesn't have forced air heating, it is heated with infloor heat and the thermostats are directly tied to the control valves to the infoor system. He responded that I needed to jack hammer up the concrete floors to put sensors into the slab as warm floors can cause deep vein thrombosis. VRBO has a word limit but there were many more baffling items that won't fit in the space.

Thank you for the review Colin. So glad you enjoyed your stay and the drying racks. We've upgraded the utensils and pans. Thank you for letting us know. Gabriel Higham

Thank you for the great review Dan. So glad you enjoyed the house. Would love to host you again. Gabriel Higham

Thank you so much for coming back again, Jake. See you next year. Gabriel Higham

Thank you for the great review Will and so glad you enjoyed the house and your stay at Kicking Horse. Gabriel Higham

Thank you so much for the great review Terry. Thank you for highlighting so many of the wonderful things about the home. Hope you get a chance to come back. Gabriel Higham