Note fondée sur 209 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 nov. 2023 sur Hotels
Lit confortable et propre, salle de bain propre. La chambre sent l’humidité et la route est très bruyante la nuit
Commentaires de Gestion de l’hôtel
7 nov. 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Michelle, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Christian! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Homero! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
par un voyageur
Publié le 12 août 2024 sur Expedia
Wonderful place stay!
Commentaires de Gestion de l’hôtel
13 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi William! Thank you for your wonderful review! We're thrilled to hear that you had a great stay. We look forward to welcoming you back.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Very friendly staff and room was very clean
Commentaires de Gestion de l’hôtel
30 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Sonja! Thank you for your wonderful review! We're delighted to hear that you found both the staff and room to your satisfaction. We look forward to hosting you again soon!
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Stacy! On behalf of our entire team, I would like to apologize if we have failed to exceed your expectations. Your satisfaction is important to us so please let us now if you have feedback that can help us make improvements to ensure we offer an exceptional experience for our guests in the future.
par un voyageur de Aurora
Publié le 17 juin 2024 sur Expedia
Washer outside
Commentaires de Gestion de l’hôtel
18 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Robert! Thank you for your feedback. We're glad you had a positive experience overall. We appreciate your rating and look forward to welcoming you back for another stay in the future.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
par un voyageur
Some improvements will help.
Publié le 13 juin 2024 sur HotelsWe had a few concerns One, there were 2 large roaches in the room near the dresser and TV. Two, the vent in the shower was ineffective as the room got steamy and wet and I had to open the door so that the AC would dissipate the steam. The floor temained wet for awhile. Fumigate the room and replace the vent and that would go a long way to improving the experience.
Commentaires de Gestion de l’hôtel
14 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Homero! Thank you for sharing your concerns with us. We apologize for the issues you encountered during your stay. The presence of roaches and the ineffective shower vent are unacceptable and not reflective of our standards.We will promptly address the pest issue with our extermination team and ensure the vent is repaired or replaced. Your feedback is invaluable in helping us improve our services, and we appreciate your patience and understanding.
par un voyageur
Graduation party
Publié le 9 juin 2024 sur HotelsGreat place to stay and the price was very reasonable. The owners to the hotel greater you with a smile.
Commentaires de Gestion de l’hôtel
9 juin 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Elsa! Thank you for your positive feedback! We're delighted to hear that you had a great experience during your stay with us and found the price to be reasonable. Our team takes pride in providing excellent service with a friendly smile, and we're glad to hear that it made a difference for you. We look forward to welcoming you back in the future!
