Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wedding party
Publié le 22 sept. 2024 sur HomeAwayGreat location
par un voyageur
Publié le 20 août 2024 sur HomeAway
par un voyageur
Collins lake
Publié le 19 août 2024 sur HomeAwayThe place was great, location was perfect. Only thing was the dishwasher ran but didn’t clean any of the dishes. It probably needs replacing.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par VrboOwner, Gestion de l’hôtel
Josh, thank you for your review. We are glad to hear that you enjoyed your stay at our home. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Great Location
Publié le 30 mars 2024 sur HomeAwayChecking in was super easy and smooth.
Location is great!
We found several things.
1, microwave’s front panes was coming off.
2, there were some trushes under the couch cushion.
3, there were no Kleenex tissues any rooms
4, there were no hangers any bedrooms
5, their wifi was too weak and couldn’t read the email
6, their towels were very old and not white enough.
I know they were washed but we don’t feel those towels were clean.
During our stay, I had to contact with a local rental manager for some reason.
She helped a lot and quickly. We are really appreciate her hospitality. However, both of our neighbors (G145 and G147) were playing music and or watching TV with loud base sounds till late night. That was our huge issue.
We are easy people to make us happy but those noisy neighbors were not acceptable.
We won’t stay this unit anymore even though property manager was super nice.
par un voyageur
Unclean and lots of stairs
Publié le 2 nov. 2023 sur HomeAwayThe location of the listing was perfect for our needs. There is no where in the listing details or photos that tell you there are two sets of very steep stairs. If you are disabled or have difficulty going up and down stairs this is not a good place to stay. I was also disappointed to find the listing dirty and in a state of disrepair. The property manager contacted us but no one came to clean. They offered late check out, I suppose as some sort of compensation, but their cleaner showed up early anyways. Sorry to say but for the price and issues noted before we will be looking elsewhere in the future
Commentaires de Gestion de l’hôtel
17 nov. 2023 par VrboOwner, Gestion de l’hôtel
Chloe, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!
par un voyageur
Govy
Publié le 11 juill. 2023 sur HomeAwayHad everything we needed for a week of summer skiing.
par un voyageur
Dirty, Dirty, Dirty
Publié le 11 févr. 2023 sur HomeAwayUpon check in the house did not appear to have been vacuumed. There was visible dirt on the entry stairs, living room and bedrooms. While unpacking in the bunk bed rooms I stepped in old dog poop. The living room couch was in desperate need of a cleaning with stains throughout. The living room carpet smelled very strongly of dog urine. The entire house was in need of small repairs and a deep clean. I have never left a poor review at a rental but for the amount charged for the cleaning fee this place should have been kept up more.
The pool key did not work and left us standing in the snow and cold. I contacted Vacasa multiple times and played phone tag the first night. However, they never returned my last call and never responded to the various messages I sent through the VRBO app. I talked to an agent through chat and he told me I would need to submit pictures of the dog poop for them to be able to help me.
Overall, the location can’t be beat, but with a ton of other condos to choose from at Collins Lake I would never stay at this one again and would not recommend anyone else stay here. If you read back through the reviews I am not the only renter to have commented on dog poop being on the furniture and that the unit is in serious need of a deep clean.
Look elsewhere, this unit is not worth it.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Seattle
Excellent base for snow sports holiday
Publié le 22 déc. 2022 sur HomeAwaySpacious, well-appointed condo, a stone’s throw from ski slopes, tubing. Well-appointed kitchen and super comfy couch by the fire. Ability to unload gear in the garage, out of the weather , was a huge plus. We will be coming back!
par un voyageur
Publié le 6 oct. 2022 sur Expedia
This was a nice little getaway for my family. Condo was well kept and looks newly renovated. Plenty of stuff to make it a home away from home. One thing we wish it had was a baby gate for our toddler for the stairs, but other than that, we enjoyed it.
par un voyageur
Birthday vacay
Publié le 22 mai 2022 sur HomeAwayIt was as expected, met my needs.
