Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comfortable king bed, close to and cou
Publié le 31 juill. 2024 sur HomeAwaypar un voyageur
Great mini vacation
Publié le 11 mars 2024 sur HomeAwayMy family and I stayed 2 nights at the cabin. It was perfect for us. Close to Mt Hood Meadows, night sledding and lovely walks in the woods. A couple of maintenance issues which I’m sure will be resolved for next guest.
par un voyageur
Not good bathroom amenities
Publié le 4 mars 2024 sur HomeAwayBare minimum bath towels and tiny soap and shampoos
Also nobody bothered to plow of shovel the snow after the blizzard.
Commentaires de Gestion de l’hôtel
22 mars 2024 par VrboOwner, Gestion de l’hôtel
Hi, David, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out, it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest arrives.
Our housekeeping staff does its best to clear the snow from common areas but occasionally runs out of time. We apologize for the inconvenience this has caused. We hope to have the opportunity to better impress you in the future!
par un voyageur
Thanksgiving
Publié le 26 nov. 2023 sur HomeAwayWe always love being at the Mountain. House is great for a large group and close to everything.
par un voyageur
Perfect getaway!
Publié le 12 oct. 2023 sur HomeAwayWe had a great time here. Check-in process was seamless. The house was very clean and the beds are very comfortable. No issues with appliances. The house was the perfect location for all the things we wanted to do, and it was nice to just walk across the bridge to the store/restaurants. Please know that you WILL hear highway noise, but we knew that from reading other reviews. I don't think the highway noise is easily avoided if you want to stay in Government Camp. I would highly recommend this place and would definitely come back again.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Katie. Thank you for your valuable feedback. We appreciate your positive comments about our home, and we are glad that you enjoyed your stay. We apologize for any noise disruptions you encountered during your stay. Please know we strive to provide every guest with a relaxing stay and while surrounding noise is often out of our control, we always make an effort to remedy noise complaints when notified. Again, we apologize for the impact this had on your visit, and we appreciate this feedback as a means to continually improve. We hope to host you again soon.
par un voyageur
Government Camp Cabin
Publié le 12 oct. 2023 sur HomeAwayI have already submitted my detailed complaints including videos, requested all cleaning & host fees be refunded. No update yet received from your management.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par VrboOwner, Gestion de l’hôtel
Stephen, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and the homeowner to make improvements to this home. It is always our goal for our guests to be able to use everything the home has to offer. We hope that the refund that you were given has helped with some resolution of the issue you experienced.
We hope to have the opportunity to better impress you in the future!
par un voyageur
Publié le 18 août 2023 sur Expedia
par un voyageur
Beautiful cabin!
Publié le 12 juill. 2023 sur HomeAwayWe had a wonderful stay in June for my 13yo ski camp! The cabin was very close to everything! Clean & well maintained! We stayed with another family & there was plenty of room for everyone! I would definitely love to stay here again!! Only downside was the highway is very close. We just turned on the fans & that drowned out the noise!
par un voyageur
Government Camp house
Publié le 9 juill. 2023 sur HomeAwayThe house was nice and well kept. However, the house only sleeps 10 but was advertised as sleeping 12. The highway noise was very loud so suggest using ear plugs.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any misunderstanding regarding this listing. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help.
par un voyageur
Nightmare on Mt Hood
Publié le 2 juin 2023 sur HomeAwayThe cabin has so many issues. No heat or hot water on our arrival, garbage cans full of trash scattered across yard, dishwasher not cleaning dishes so everything in the cupboard was dirty and the condition of the cooking pans were horrible, dust and cobwebs all over the house…. I could go on…the one positive thing I can say about this cabin was the help from the management
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. The dishwasher and heater have been checked and are now working well. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
