Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
False advertisement, broken appliances, dirty towels, negligent management
Publié le 9 nov. 2024 sur HomeAwayThis stay has been a delightful series of disappointments. The property was advertised as having a microwave — that small, modern convenience. But in reality? We found a relic from 2005 that clearly retired years ago. We noticed the “feature” wasn’t working the moment we checked in on November 6th.
Naturally, we contacted Vacasa, eagerly awaiting their renowned customer service, and here’s what we got: crickets. No one on duty, no one sent. By the next day, we discovered they hadn’t even bothered to tell maintenance. Stellar efficiency, Vacasa!
Then, the owner messaged us. Finally, some progress! Or so we thought. Instead, she cheerily informed us with, “Things happen. I was not aware. Have a great day!” In other words: “I couldn’t be bothered to check this place before you arrived. Enjoy your stay!” A memorable touch, to be sure.
When someone finally showed up the next day, they triumphantly declared the microwave fixed, which was news to the microwave because it remained thoroughly broken. Turning on the fan didn’t suddenly make it functional — just gave us some extra white noise. We pointed this out, and Vacasa generously promised a new microwave by the next day. Did that happen? Of course not! Why resolve an issue when you can just keep promising to?
Oh, and as an added bonus, dirty towels greeted us on arrival — because nothing says “welcome” like laundry that hasn’t been touched.
Commentaires de Gestion de l’hôtel
23 nov. 2024 par VrboOwner, Gestion de l’hôtel
Hi,Kivanç, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Great location. Snow and close to hiking.
Publié le 2 déc. 2022 sur HomeAwayProperty could use some maintenance.
Could of been a little cleaner. Didn’t look like it was vacuumed.
But overall enjoyed.
par un voyageur
As advertised and comfortable
Publié le 4 déc. 2021 sur HomeAwayComfortable and would rent again
par un voyageur
Great location
Publié le 16 mars 2021 sur HomeAwayNicely updated condo. Great access to gov't camp.and nearby snow areas. The space was clean and comfortable. There had been a snow the night before and the space in front of the garage had not been shoveled, which made it hard to park in the garage.
par un voyageur
Perfect location...
Publié le 12 mars 2021 sur HomeAwayGreat spot, clean, perfect location to walk into town and to the ski resort. Unfortunately we only stayed one of our two nights due to a snowboard accident. Don't plan on checking in anytime before 4pm...we had to wait until 4:15pm-due to cleaning staff.
par un voyageur
Quiet Unit with nice view
Publié le 24 févr. 2021 sur HomeAwayThis Collins Lake Condo has a great location- it is quiet and backs up to forest so you have a nice view out the back. It is as far as you can get from the pool/hot tub if that matters to you. It is a lovely condo that has been kept in good shape. Plenty of room to relax in. Comfortable couches and beds. Well stocked kitchen. Great stay.
par un voyageur
Cozy condo
Publié le 11 févr. 2020 sur HomeAwayOverall good stay. Love the toaster oven and well stocked kitchen. Only suggestions would be to have some smaller kid friendly dishes and a few large beach towels.
par un voyageur
Pretty Great Place to Stay
Publié le 17 sept. 2019 sur HomeAwayWe really enjoyed our stay at this property. The only issue we found, and it was kind of big, was that someone left the gas stove on and when we entered the place the smell was nauseating. We opened all the windows and it was all good after an hour or so. I actually hit the gas burner knob myself by accident so I can see how this might happen by accident. It’s a really great rental—I would not, not go there again but I wanted someone to know about the gas issue.
par un voyageur
Govey
Publié le 29 juill. 2019 sur HomeAwayNice location and beautiful property. Some kitchen items could be updated and floor boards on lower level need a good cleaning.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We are happy you enjoyed the property! Thank you for your feedback, we are discussing this with our local staff to ensure this gets taken care of for our future guests!
par un voyageur de PORTLAND
Birthday celebration
Publié le 26 mai 2019 sur HomeAwayGreat weekend get away with the family
