Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place, Beautiful area
Publié le 12 févr. 2024 sur HomeAwayI loved the place and it is a great area. My only complaint was that the property manager didn't leave us much information in the unit and we had the hardest time finding the pool and hot tub, and when we did find it we had no idea how to get in. The property manager never told us the code on how to get in.
Still aside from that difficulty the place was great and easy to navigate.
par un voyageur de Vancouver, USA
Mountain Getaway
Publié le 29 janv. 2024 sur HomeAwayBedrooms and bathrooms were great and comfortable. The furniture in the main living space needs to be replaced. The couch is broken and caved in. The kitchen floor must have had water damage because it was warped and a tripping hazard.
There were crumbs on the counter when we arrived and under furniture, but otherwise clean. The power went out on the mountain while we were there and so there was no hot water to start laundry or do dishes. We unfortunately had to leave the place the way it was. The parking garage is under the building and when the power went out so did the garage door. There was not an emergency generator and the manual cord was not working, so our cars were trapped for 12 hours until a guest was able to open. We never did get a local response after many messages left with rental company. I did get $160 back from Vacasa for the state of the furniture.
Great location and easy access to Govy restaurants and skiing.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help make a more positive environment in this home moving forward and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future. Thank you!
par un voyageur
Great location - would stay again without Vacasa
Publié le 25 déc. 2023 sur HomeAwayThe location was great and most of the room was perfect. Vacasa does a poor job maintaining and communicating.
The sofa we had in our unit was completely unusable. Vacasa agreed is was unacceptable and committed to having someone come right out - never happened.
VRBO was great about communication but I would not be renting from anywhere managed by Vacasa in the future.
Commentaires de Gestion de l’hôtel
9 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Halee, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
No water
Publié le 7 sept. 2021 sur HomeAwayMixed review, No water to unit, sinks, toilet and shower, did the fire sprinklers work? Had to leave early at my expense
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Dan, thank you for your review. We are very sorry for the unforeseen issues you encountered during your stay. It is always our goal for our guests to be able to use everything the home has to offer. We apologize for the inconvenience, frustration and disappointment that this has caused and we hope to have the opportunity to host you again in the future.
par un voyageur
Great condo
Publié le 13 août 2021 sur HomeAwaySpacious place, great location. I love that the living area isn’t compartmentalized. Needs updates, a deep clean (especially carpets and blinds) and could use more more kitchen serving and storage containers. I appreciated that toiletries and paper products were provided. We enjoyed the pool/hot tub. Would return!
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We look forward to hosting you again!
par un voyageur
Beautiful unit - but not well stocked and repair issues
Publié le 13 janv. 2021 sur HomeAwayThis unit has a great layout and awesome great room.
Basically 2 masters too. Nice newer construction. We did have some minor repair issues and the kitchen was not well stocked. Very sparse as far as dishes, no wine glasses, no salt only pepper, just 2 kitchen towels, 1 half roll of paper towels, very small dish set so we were literally washing dishes after each meal. Ice maker was clogged so we had to pull it out and clean it for it to work. Remote batteries were low, bbq igniter did not work so we had to light with a match. While one of these things is no big deal but put them all together and we were disappointed. We were only there for 2 nights and for the $$ $ paid I would expect better.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi, Julie! We have added more dishes and wine glasses, replaced the batteries, and are working on replacing the grill. Thank you so much for staying with us!
