Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mostly ok
Publié le 20 nov. 2023 sur HomeAwayOverall, the condo was open and welcoming. The couches absolutely need to be replaced. It is flaking apart and gets all over clothes and very unappealing to sit on. The bathtubs need the drains cleared out and free of hair (won’t work. You need to take the plug out and pull the hair out of the actual drain). The water builds up quickly in the bathtub, making it very slippery and unsanitary. we called three times to get help getting the fireplace on and did not get a response back from Mikasa until 9 PM the night before leaving. No Internet connection to the TV with the king bed room. The condo is open and spacious and could be comfortable with a few upgrades mainly being the living room furniture where you spend most of your time. And the seating at the dining room table is somewhat uncomfortable.
Commentaires de Gestion de l’hôtel
1 déc. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great location
Publié le 30 août 2023 sur HomeAwayWe had a great stay
par un voyageur
Good location to ski Hood
Publié le 13 avr. 2023 sur HomeAwayThe location was good. We thought about staying farther down the mountain but glad we didn’t as it snowed feet over night and made travel rough. Being closer was better. The sink was broken. That was out of the manager’s control but we didn’t find out until we were already up the mountain. So we spent the first couple hours of our trip trying to sort through whether we should move to a new place or not. They did give us options and ended up giving us some money back, which was nice. The property was a little more run down than it looks in the pics. But this was the only unit we saw that had this many actual beds. Most had bunks which a bunch of old guys didn’t want to sleep on. The place worked out for us in spite of the sink.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Paul, thank you for taking the time to share your experience, we're pleased the location of our home served you well! That said, we apologize for the issues you experienced with the sink and want you to know that it has been repaired. We hope that the compensation you received helped alleviate some of your frustration. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Roomy, fairly modern, needs new furnishings
Publié le 15 mars 2023 sur HomeAwayThis is our second year in this unit, we enjoyed our stay. The condo is spacious and comfortable with a nice view of Mt. Hood from the balcony, and, adequately equipped. Having the heated garage is a big plus. However, there is room for improvement. The furniture is very worn and needs to be replaced, as others mentioned, especially the peeling vinyl sofa and dining chairs. The dishwasher door falls open and is an injury hazard. The microwave cuts off, and quits most of the time you try to use it; mixer doesn’t work. A broom and robe hooks would be good additions. I mention these things because the unit is otherwise good, but, could be great!
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Mary Jane, thank you for sharing your experience, we appreciate that you are a repeat guest and that you enjoyed your stay! That said, we apologize for the issues you experience and the local manager assured us that the mixer has been replaced and maintenance has addressed the dishwasher. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Beautiful Retreat!!
Publié le 1 juill. 2022 sur HomeAwayBeautiful view of Mt Hood! Condo was large, open and very clean. Close to restaurants. All had a great time!
par un voyageur
Spacious and convenient to slopes.
Publié le 18 mars 2022 sur HomeAwayThe condo is large & comfortable, we would stay again. (One very small suggestion, a robe hook in the bathrooms & bedrooms would be nice. TVs are iffy, and the remote in the living room only works from a few feet away.) All in all, a good rental.
par un voyageur
Mountain adventure!
Publié le 13 mars 2022 sur HomeAwayOur family had a great stay in Government Camp. The space was a lot bigger than we were expecting - really ideal for big groups. The kitchen was great for cooking in. They had all the basics we needed. The location cannot be beat. We would absolutely stay here again.
par un voyageur
Great Communications
Publié le 1 mars 2022 sur HomeAwayOverall the property was great, I would like to focus on communications. When we checked out on Sunday we accidentally left a load of clothes in the dryer and had to get back into the unit. We called the contact number and the person, Michelle, was very helpful making sure the codes still worked and actually called us back when we were disconnected.
par un voyageur
Loved it
Publié le 8 janv. 2022 sur HomeAwayWe loved the place and would definitely stay again. Wanted to give a heads up that the coffee maker doesn’t work correctly. We purchased a cleaner solutions to run through and still took over an hour to brew only half a pot of coffee. Figured I would just let you know to probably replace that. Otherwise we loved it
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Misha, thank you for taking the time to review your stay, we are so glad to hear that you enjoyed your time with us. We apologize that the coffeemaker was not working during your stay and are pleased to report that it has since been replaced! We hope to host you for another 5-star getaway soon!
par un voyageur
Everything you need to Need!
Publié le 30 mai 2021 sur HomeAwayThis property had everything we needed to enjoy a mini vacay away from home. The kids LOVED the fusball table, there was adequate sleeping and lounging space and the kitchen was well equipped. The condo was clean and comfortable. The code we were given didn’t work and the backup key was missing from the lockbox but Vacasa fixed that fast while we went to dinner and all was well. The building could be labeled better-we weren’t sure if it was the first or second building that we were staying in and neither were marked with a name or anything. (It’s the second building , not the first.) All in all we had a great time at a reasonably priced getaway!
