Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
The property is lovely - this was my 3rd time staying at the property and my first time in this unit. I was there for spring break with my kids, and my husband came up both weekends.
I would
Commentaires de Gestion de l’hôtel
15 nov. 2024 par VrboOwner, Gestion de l’hôtel
Amy, thank you for sharing your positive experience! We're so pleased you are a return guest and that you thought our home was lovely. We enjoyed having you as our guest and look forward to hosting you again.
par un voyageur
Refrigerator never worked and no coffee pot.
Publié le 11 juill. 2024 sur HomeAwayThe refrigerator never worked the entire stay nor did we have a coffee pot for the coffee maker. The refrigerator also kept leaking water all over the wood floors. When we reached out on the coffee pot they knew it had been broken and didn’t replace it. I contacted Vacasa a dozen times by text and phone and they kept saying they were trying to reach the local manager and we would get a discount on our stay. The local manager finally called an hour after we checked out. Our food was ruined, we had to eat out the whole time and we didn’t have coffee. No discount as of yet. Great unit worst service ever.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for review and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Stowe, Vermont
Pool code
Publié le 2 juill. 2023 sur HomeAwayWould have been nice to have the code to get into the pool. Was not given to us.
Commentaires de Gestion de l’hôtel
19 juill. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Upset
Publié le 29 janv. 2022 sur HomeAwayNo Garbage bags and no laundry detergent . Property management not satisfied at all . Can reach them at hall time .
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Leonid. We would like to sincerely apologize for the disappointment you experienced during your stay and deeply regret if our customer service standards were not fully met. We have made sure to pass your feedback along to the appropriate parties to ensure we are providing every guest with a starter kit of supplies including garbage bags and laundry detergent. We appreciate you letting us know there is room for improvement as we always wish to improve and provide our guests with exceptional vacation memories. We hope for the opportunity to better impress you in the future.
par un voyageur de Portland, OR
comfy, cozy, clean will stay again
Publié le 20 janv. 2022 sur HomeAwayComfortable, cozy and clean. the walls are thin though.
par un voyageur
The location is near many hiking trails. You could walk to Mt. Hood adventure Park. Walking into t
Publié le 26 juill. 2021 sur HomeAwayWe had a great view of Mt. Hood. The pool and hot tub was clean and nice to relax in after a long day of hiking. The garage was easy to enter and the elevator made it easy caring food to your condo.
par un voyageur de St Paul
Nice unit but needs maintenance
Publié le 9 juill. 2021 sur HomeAwayThis is a very nice unit and accommodates up to 7 very well. The kitchen was well stocked and the location is great for walking to restaurants. The unit is starting to show some age and there were server maintenance issues that the property manager should have taken care of before our visit like the door handle to the deck falling to the floor when trying to use it. Tvs not sync’d to remotes, towel bars falling off the wall first use, the AC and furnace needed a reboot (full shut down at breaker) to turn on. As I said, really nice place, would stay again, just hoped the property would be maintmed better.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your stay! Thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager who will work with our homeowner to make necessary upgrades. We look forward to hosting you again!
par un voyageur
Like a winter palace. Very comfortable.
Publié le 14 mars 2021 sur HomeAwayRecommendations:
It would have been good to get info about the pool being closed and having to make reservations for the hot tub in this time of COVID.
We lost power for about eight hours, but made the best of it.
There are zero cooking basic ingredients. It would have been nice to have had salt pepper sugar at least. A small variety of spices would have been impressive.
Oddly people hoarded the bell carts on Saturday night before checkout. Vacasa should inform guests that these are to be used and returned to the garage. It made the move out challenging to not have a cart.
We had a great time otherwise. Very comfortable.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Michael, thank you to for your review. We apologize for any confusion regarding the supplies and amenities. The listing has been updated to include the closures of pools and shared amenities until further notice. We do supply a starter supply of items such as toilet paper, paper towels, laundry soap, and dish soap to ensure the first night of their stay starts well. We do not supply spices or food items in the home. We appreciate your feedback and have forwarded this to our house manager to look into. Please know we have staff ready and available at all hours of the day to assist you with any questions or concerns that may arise during your stay. We hope you'll stay with us again!
