Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great stay!
Publié le 27 févr. 2024 sur HomeAwayVery clean, beds and showers were great, we enjoyed our time there.
par un voyageur de Selah
Great place!
Publié le 13 déc. 2023 sur HomeAwayTidy, convenient. Must eat at The Rat! Close to town. Love the clubhouse and outdoor hot tub!
par un voyageur
Great accommodations!
Publié le 19 juill. 2023 sur HomeAwayWe stayed as my son had a ski camp at MT Hood. Government Camp is a sweet spot and the condo fit all of our needs. Thanks so much!
par un voyageur
Govy
Publié le 6 oct. 2022 sur HomeAwayWell kept condo, very comfortable, adjacent to path around Collins Lake which is a gorgeous short hike, and right in town convenient to all shops, bars and eateries. The on-site property managers are loathe to help vrbo or vacasa renters. Wifi did not work, which frustrated me at first, but then forced me to have a vacation, so that's kind of a plus. Bring your personal hotspot to fix that and you will enjoy this property.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Jeff, thank you for sharing your experience with us, we're so pleased you liked our home and enjoyed your stay! We apologize for the issues you experienced with WiFi connectivity and want you to know you could have reached out to our team and they would have been happy to assist. It's good to know that this did not detract from your overall visit and that you had a good vacation experience. We enjoyed having you as our guest and we hope to host you again.
par un voyageur de sequim wa.
Great location
Publié le 9 août 2022 sur HomeAwayThe condo is spacious enough but the deck was so filthy that you had to bring your shoes outside and wear them or your feet were black the condo needs a new paint job inside lots and lots of paint coming off the walls and new pots and pans would be great but otherwise I liked it
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Susan, we're glad to know you loved the location of our home and thought it was spacious! We apologize for the deck needing some extra TLC and want you to know you could have contacted us during your stay and our local team would have been happy to remedy any concerns. We appreciate your feedback and have shared it with the local manager. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Prop managers are not responsive
Publié le 25 juill. 2022 sur HomeAwayUnfortunately I don’t think the property management group is doing a great job here. The place is pretty worn. Upon attempting to grill the first night the grill completely lit on fire- who knows the last time it was cleaned. Grease pan below overflowing. Obviously this is a hazard. We notified the management that day- no follow up. Meaning we couldn’t use the grill the whole time. The main level powder sounds like a pipe is going to burst every time you flush the toilet. Some furnishings are literally falling apart. Found old empty alcohol bottles in dresser drawers. Little things like scissors and trash bags not there. Just overall (and for the price) it seems like it isn’t being maintained well.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Katie, we are disheartened to hear of the issues you encountered that detracted from your stay. We're sorry that the grill was not properly cleaned and we want to note that this has been remedied and a drip pan has been added. Additionally, we apologize for any disconnect in service you felt when communicating with our team and we have shared your comments with the appropriate parties. We appreciate your feedback as we view it as an opportunity to improve. We hope to have the opportunity to better impress you in the future.
par un voyageur
Weekend
Publié le 24 janv. 2022 sur HomeAwayThis property was as advertised. The check in process was easy, the house clean and fit our family well. We were happy to be able to bring our dog. A few things were frustrating and would probably prevent us from renting again. The fridge froze most of our food and ruined produce. Not having coffee filters was a real bummer. The fireplace never worked. The TV was not adequately supported by the internet. It eventually stopped altogether. We tried to call the number posted for help, nobody answered the phone. The queen bed upstairs was so uncomfortable we lost a night's sleep. The broken chair in the living room almost caused an injury. The main floor toilet runs. On Saturday night the neighbors caused continuous noise until 10 pm. Running, stomping, banging walls, screaming, singing all very loud. We called the front office; they came to help but we were told that the guests had until 10 pm to be quiet. Our information said 9 pm. Your place is lovely. It needs a little attention and if you say a kitchen is fully stocked be sure to inform your guests to bring coffee filters.
par un voyageur
Bad customer service for lost and found
Publié le 6 janv. 2022 sur HomeAwayThe property was great - the lost and found process (with Vacasa) has been a terrible experience. Vacasa stated they have the item, however when taking time to drive back to the property to pick it up, it was not available. It's been me calling and emailing to try and sort this out..... very disappointing and frustrating experience. At this point, without the item recovered, I likely will not use this service again and will need to share my experience with others as a warning.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Jared. We are delighted that you enjoyed the property and we hope to host you again soon! We understand our local staff was never able to confirm we had your items in our possession, but due to any miscommunication, we gladly issued compensation and hope that it makes up for the inconvenience with the items and your time.
par un voyageur
Close and Comfy
Publié le 23 sept. 2021 sur HomeAwayWe stayed for a wedding on Mt. Hood and this was a perfect location with everything we needed. One notable issue was the heat was difficult to control, especially upstairs-it was roasting! We did forget an item and Vacasa charged us $25 just for their time to arrange for pick up, yet the local Vacasa crew had no idea we were coming at the arranged date and time! We called the phone number on the window, talked to the nice gal and waited 30 minutes for someone to arrive. Very frustrating....
par un voyageur
Wonderful stay
Publié le 27 août 2020 sur HomeAwayWe had a wonderful time at Government camp. The condo was great for dogs as it was very close to a walking trail. It was well stocked and every light switch was labeled which was a lot of help.
The blinds in the upstairs were a little damaged and didn't work well or too difficult for me to figure out. We still managed to open the windows but could never pull the blinds up. Not a deal breaker for us. We will stay here again.
