Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,5 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 mars 2018 sur Hotels
par un voyageur de Hout Bay South Africa
Not so good as we had expected
Publié le 7 déc. 2017 sur ExpediaApart from the room was very noisy due to the wind rattling doors and windows.
the main problem was that we were asked to pay for the accommodation that we had already paid to Expedia. To clear the problem we had to phone internationally to our card provider to confirm the payment was made and then to Expedia to check to see if they had paid the guest house - they had.
It cost about R250.00 in international telephone calls the guest house should have made not the guest. I requested that Expedia emailed the guest house to confirm payment had been made. They did.
Commentaires de Gestion de l’hôtel
19 déc. 2017 par Christina Du Plessis, Gestion de l’hôtel
Dear Mr & Mrs Grimes
There is no excuse for the experience you had at South Hill. This was our first reservation with Expedia and as indicated to you on arrival we were uncertain of the payment procedure. We have since cleared up all procedures with Expedia. We apologise profusely that this caused any inconvenience to you and your wife.
Warm Regards
Christina Du Plessis
