Note fondée sur 468 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
The beds were clean, though not the most comfortable. Lots of crickets getting in the rooms chirping loudly keeping us awake most of the night.
Commentaires de Gestion de l’hôtel
16 août 2024 par Stormy, Gestion de l’hôtel
I am sorry your stay with us was not better. I apologize for the crickets. They are bad in this area right now. We do have our exterminator company putting out repellent. If the amount of dead crickets is any indication it does seem to work, there is just an abundance of them.
par un voyageur
Disappointed
Publié le 15 août 2024 sur HotelsIt was ok. I was assigbed a room on 2 different occasions and found the rooms to stull be dirty and or not ready. 3rd room was almost completed. I found dead crickets sitting right next to the bathroom trashcan. Bathroom door would not secure properly. Also, the room had a smell.to it that I could not recognize. My family was in town for a funeral and we rented about 7 rooms and everyone seemed to have the same issues of rooms not properly cleaned. My cousin reported thatbhis toilet was clogged and the front desk staff proceeded to hand him a plunger to unclog it. I have had better experiences at Best Western.
Commentaires de Gestion de l’hôtel
16 août 2024 par Stormy, General Manager, Gestion de l’hôtel
Hi Martin, I'm so sorry this stay did not meet your expectations. I will definitely speak to my housekeeping team to ensure the cleanliness issues are resolved immediately. The crickets have been an ongoing issue during this migrating season. We are working with our exterminators to try and get this issue under control. If you would like to discuss these or any other issues further, please feel free to contact me directly.
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Stormy, Gestion de l’hôtel
Anonymous, Thank you for your rating. I am very happy that you had a great stay with us. We hope you will choose to stay with us again if your in the area.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
1 août 2024 par Stormy, General Manager, Gestion de l’hôtel
Augustin, thank you for your rating. I am thrilled you had a great stay. We hope you will stay with us again.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Stormy, Gestion de l’hôtel
Carmen,Thank you for your rating. I am glad you had a good stay. I would love to hear from you on what we could do to make it a great stay. I am at the hotel Monday thru Friday if you would like to reach out. I hope you choose to stay with us again.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Stormy, Gestion de l’hôtel
Caleb, Thank you for your rating. I am thrilled you had a great stay. We hope you will stay with us again.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
A one-night stay to break up a long road trip. Clean and comfortable room. Nice pool. Good breakfast.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Stormy, Gestion de l’hôtel
Rebecca, Thank you for your review. I am glad you enjoyed your one night stay with us. Hope you guys had a great trip.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Stormy, Gestion de l’hôtel
Leo, Thank you for your review and rating. We are glad you had a good stay and hope you will stay with us again.
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Stormy, Gestion de l’hôtel
Coda, Thank you for your rating. I hope you will choose to stay with us again if your in the area.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
The pool is tiny and basically a waving pool it's all 3 ft deep, which I was not able to tell by the photo on their on their website.
Their breakfast was not much different than a continental breakfast... They have some low quality reconstituted eggs and salty sausage available which is not usually in a continental breakfast.
It was not worth $150 a night I ended up paying.
It just an average hotel.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Stormy, Gestion de l’hôtel
Elizabeth, Thank you for your review. I am sorry that you did not like the eggs and the sausage was too salty. We have a full continental breakfast which does include an egg and meat. We have a brand standard for Best Western that we follow and only order the approved items according to the brand. I am sorry we were only average. We do aspire to leave a positive impact on our guests and I am sorry we failed to do so for you. We hope you will give us another chance if you're in the area.
