Ratings based on 499 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 15, 2024 on Expedia
This is a Hotel in the center.of the city, dont expect it be surrounded by clean streets. Through the hotel on clean and the rooms are also clean and spacious, one day some electrical line was down and the AC was not working, problem solved the next day as well as the water skewer in the shower was clogfed and they did their best to solve it. Breakfast included was exceptional, the restaurant had really good food if you opted to dine in, price is just, based the area and the location of the city you are in. Parking was not an easy task, you had to park a few blocks down a d it was 20 euros per night, if you were lucky enough to fibd a spot in the street then you saved extra bucks there.
Overall I believe is a good hotel to stay near the center, but if you are looking atmore beachy tourist places, then you would have to look at the aouth.
Comment from Hotel Management
Jul. 22, 2024 by marieta, Hotel Management
Good afternoonThank you very much for sending us your review and rating of the hotel.We are glad that your stay was optimal and that you liked the hotel. In fact, our hotel is a hotel located right at the foot of one of the most beautiful and central beaches in the city.It's great that you found our breakfasts to be a good option, varied and delicious.There is the possibility of parking the vehicle in a nearby parking lot outside of us, when you cannot park easily in the area.SincerelyMarieta Gonzalez SosaGuest experience
by A traveller from London
Posted Jun. 16, 2024 on Expedia
Complete and healthy breakfast and close to the beach
Comment from Hotel Management
Jun. 19, 2024 by marieta, Hotel Management
Thank you very much for your kind review and nice rating :)SincerelyMarieta Gonzalez SosaGuest experience
by A traveller
Posted May 28, 2024 on Expedia
Amazing hotel with great facilities such as swimming pool. Hotel is located a minute away from the beach and there are multiple dining options and coffee shops. Very friendly staff and fabulous cleaning team who is always very nice and helpful.
Comment from Hotel Management
Jun. 2, 2024 by marieta, Hotel Management
Hi DanaHow nice that you found our hotel amazing and our staff friendly and attentive. Thank you for the mention of the housekeeping team who were always pleasant and helpful.Best regardsMarieta Gonzalez SosaGuest experience
by A traveller
Posted Apr. 1, 2024 on Expedia
Comment from Hotel Management
Apr. 22, 2024 by marieta, Hotel Management
Good morning TobyThanks for your positive score about hotelSincerelyMarieta Gonzalez SosaGuest experience
by A traveller
Plus jamais!
Posted Feb. 27, 2024 on HotelsTrès cher pour ce que c'est... Aucun endroit pour la voiture pour l'arrivée et le départ pour débarquer les valises. Assez bruyant la nuit si on est face à la mer car on entend tout le monde sur le boardwalk sur les bancs etc. Aucune machine distributrice donc si besoin de bouteilles d'eau ou autre en soirée ou la nuit, aucune possibilité dans l'hôtel et autour proche. Ils nous disent que le minibar est gratuit ce qui est vrai mais il n'est pas rempli lors du ménage. Même chose pour les cafés. On a donc demandé à la réception un café et il fallait le prendre dehors au grand vent. On a aussi demandé un autre jour si on pouvait nous réchauffer un burger dans une boîte au micro ondes 1 min. Le gars à la réception nous a dit oui mais il est revenu en nous disant que le chef ne voulait pas car cela ne venait pas du restaurant de l'hôtel et que c'était la loi espagnole de salubrité... Aucun micro-ondes disponible nulle part. Les photos montrent des chambres avec balcon mais très peu ont. Très très déçu. La piscine est chaude même en hiver, car peu profonde, mais il vente tellement que nous y sommes allés qu'une fois.
Comment from Hotel Management
Mar. 3, 2024 by marieta, Hotel Management
Good afternoonWe appreciate your review with the experience you had at the hotel, and we are very sorry that it did not live up to your expectations. We do not have a parking garage but there is one very close by where guests can park with discounts for them.We are sorry if the roommates forgot to refill their minibar during their stay.It is true that if guests bring food from outside the hotel, it is not possible to use the kitchen facilities to heat the food, although we do have a microwave in our staff dining room, with which we could have offered you that detail. We regret it too. Best regardsMarieta Gonzalez SosaGuest experience
by A traveller
Posted Feb. 26, 2024 on Expedia
Excellent few days at this lovely hotel in Playa Canteras. Lots of bars and restaurants all along the promenade with a lovely beach too.
Comment from Hotel Management
Feb. 26, 2024 by marieta, Hotel Management
Good morning AshleyThanks a lot for your time and write an kind review about our hotel. We are glad you had a good stayBest regardsMarieta Gonzalez SosaGuest experience
by A traveller from Croydon
Posted Dec. 26, 2023 on Expedia
I stayed for 11 nights in December in both a superior balcony room (7th floor sea facing), and a classic room without balcony (6th floor also sea facing).
There were some issues with the loss of water supply over the first two days. This was intermittent and outside the control of the hotel, but nonetheless did spoil the experience and cause a lot of aggravation. It's also important to know that the balcony room wasn't really worth paying extra for - I was on the 7th floor, above the swimming pool solarium area. But there was zero sunshine on the balcony for the whole time. I assume you'd get some sunlight in the summer months but if booking in the winter, be aware you might be in the shade the whole time. It did look like the balconies on the very top floor (8th) get lots of sunshine.
The rooftop pool and solarium area is nice but quite small - the pool is very cold and not really worth much. It would be better to have more space for people to lie down - there are only 6 sunbeds so you have to grab these early, before the sun comes round.
If you're not in a superior room but on the front, be aware that there are lots of lively bars and restaurants immediately beneath the floors. I was lucky to get a 6th floor room, away from the bars to avoid noise disturbance.
Also, the water flooded the rest of the bathroom floor in room 709.
Overall, once the issues highlighted above were resolved, I was happy to extend my stay over Christmas and would stay here again.
Comment from Hotel Management
Dec. 27, 2023 by Sercotel Playa Canteras, Hotel Management
Dear TutorNick,Thank you very much for your review! We at the hotel are pleased to know that the staff management was to your liking and contributed to your extended stay. We are sorry to hear that the water supply cut in the city was a nuisance during your holiday. Even so, the design of our rooms was to your liking. We hope to see you again soon to enjoy a terrace on the upper floors, away from the noise of the avenue and with more hours of sunshine.Best regards,
by A traveller
Posted Dec. 14, 2023 on Expedia
Great location on the beach boardwalk and super staff.
Comment from Hotel Management
Jan. 6, 2024 by marieta, Hotel Management
Good afternoonThank you very much for such a kind and nice review about the hotel and our team.This encourages us to continue working hard in our work.SincerelyMarieta Gonzalez SosaGuest experience
by A traveller
Grand Stay in Gran Canaria
Posted Nov. 5, 2023 on HotelsThe hotel is modern, clean, comfortable, and located right on the beautiful beach of Las Palmas. The staff was professional, informative, friendly, and helpful. Everyone spoke excellent English. The hotel has an on-site restaurant serving excellent food with a wide selection of chef-quality choices ranging from Spanish, European and Western dishes. A breakfast buffet is provided with a broad selection of foods ranging from juices and cereals to a broad selection of pastries, tortilla, and waffles. 5-stars. The room was spacious with a view of the ocean and modern, eco-friendly furnishings. Very clean and accommodating. Again 5-stars. There is adjacent parking along the street and a taxi right outside the hotel. There is a supermarket next door and modern Laundromat within a block. A taxi ride to the airport takes about 30 minutes. There is a Hop-on Hop-off stop within a ten minute walk of the hotel. The bus enables site-seeing of Las Palmas' numerous cultural and historic locations. I highly recommend this hotel and will stay here again.
Comment from Hotel Management
Nov. 6, 2023 by marieta, Hotel Management
Good morning RobertThank you for such a nice, positive and detailed review. We are very happy to read you and to know that you not only liked the hotel, but also that you enjoyed your stay on our island.Now it's time to come back :), and spend another stay with us.SincerelyMarieta Gonzalez SosaGuest experience
by A traveller from St Andrews
Posted Nov. 1, 2023 on Expedia
Had a superior sea view large room with modern shower and superb view over the ocean
Breakfast good value and a lot of choice for the cost
Checkin a bit slow even though I did online but staff very good
Comment from Hotel Management
Nov. 3, 2023 by marieta, Hotel Management
Good morningThank you very much for taking the time to send a review so nice and positive.We are very happy to know that you enjoyed your stay with us. It is our best gift. THANK YOU!SincerelyMarieta Gonzalez SosaGuest experience
