Ratings based on 275 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 17, 2023 on Hotels
by A traveller
Posted Jan. 9, 2023 on Expedia
Super resort staff although front of house were quite frosty.
Well worth a visit for families with small children.
by A traveller
Good room, everyong else poor
Posted Jun. 5, 2022 on HotelsBooked a 6 bed villa for 3 of us. 2 double bedrooms, 2 baths, lounge all clean and comfortable. Suitable for 4 but not great for 6 as 2 have to sleep in the lounge.
The food is really bad, low quality cheap ingredients cooked badly. Same food every meal, very bland served in a noisy school canteen type room pics attached.
The pool area is good until the gardeners start and the shockingly bad entertainment team ruin everyone's day. They can't understand that when the PA is set to max volume you don't need to scream into the mic. They are all talentless, intrusive and clearly don't realise that when no one wants to participate they should stop, videos attached put volume on.
Watch out for an issue at reception. They run 2 credit card machines from 2 different banks. Even when you pay in euros one of the machines charges in GBP and adds a 7.9% markup.
by A traveller
Good location - good for families
Posted Feb. 20, 2022 on HotelsThe resort was busy and the staff in the restaurant in particular overworked. We had often finished our dinner before the staff took drink orders. The food was good quality - always freshly cooked meat and fish , salads and vegetable, cheese as well as theme nights.
Queues at reception the norm- we checked in late and were scarcely shown a map of where the room was.
The entertainment was not to our taste but difficult to avoid due to in being in the restaurant in the evening . Kids rule here - running around the bars with little care for others .Teenagers we paid full adult price for but with no effort to entertain them .
The location is fantastic with access to the dunes adjacent
The rooms were cleaned to a high standard and spacious if dated. Lots of hot water and towels.
by A traveller
Family hotel
Posted Feb. 16, 2022 on HotelsWe had a lovely time. Great for families.
by A traveller
Posted Oct. 14, 2021 on Expedia
wonderful place !
by A traveller
Posted Dec. 15, 2019 on Expedia
I liked the good location near the beach and seaside. Excellent location to start for cycling. The suite was spacious. We had a problem with a leakage from the tap bath, however the staff were very good in sorting this out.
Food was great.. plenty of food variety, also good fresh fish every night was on the menu!
Thank you
by A traveller
Muy buen hotel. Buffet mejorable.
Posted Sep. 22, 2019 on HotelsLas habitaciones e instalaciones del hotel están muy bien. Habitaciones muy amplias, con saloncito y limpias.
Como punto de mejoría, solo destacaría la calidad y variedad del buffet. Los desayunos quizás cuentan con más variedad, pero las cenas no estaban al nivel de un gran hotel como este.
Aún así, disfrutamos mucho de la estancia.
by A traveller
Good
Posted Feb. 17, 2019 on HotelsThe hotel was good but Not good with the value of money in comparison with facilities.
Comment from Hotel Management
Feb. 26, 2019 by Guest Experience, Hotel Management
Dear Heba,
thank you very much for your punctuation and your comment. We have taken note of it in order to improve our facilities.
Yours faithfully,
Rinaldo
Guest Experience
by A traveller from Saint Petersburg, ru
Posted Jan. 13, 2019 on Expedia
The second time in this hotel. The hotel has an ideal large landscaped area with lots of greenery and swimming pools. The waterfront can be reached in 15 minutes. This time, upon checking in at the reception, we received an improvement in booking from half board to all-inclusive. Heated pools.
Only one minus - in the bungalow there was no heating.
The air conditioning system did not give heat. It was not critical, but sometimes in the evening there was not enough heat.
Comment from Hotel Management
Jan. 13, 2019 by Guest Experience, Hotel Management
Dear guest,
thank you for choosing our Suite & Villas by Dunas for your last visit. We also want to thank you for taking the time to write a review and send us your valuable opinion, which motivates us to improve our services day by day.
We hope you had a nice trip back home and that we see you soon in Suites & Villas by Dunas.
Kind regards,
Rinaldo