Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great stay
Publié le 12 nov. 2023 sur HomeAwaySpacious property that’s perfectly situated. You can even see the Alhambra from the upstairs bedroom!
Commentaires de Gestion de l’hôtel
27 nov. 2023 par VrboOwner, Gestion de l’hôtel
Dear Marien, Thank you for sharing your positive feedback. We're delighted to hear that you found our property spacious and perfectly situated. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.
Quality Department
par un voyageur
Great apartment!
Publié le 24 sept. 2023 sur HomeAwayWe liked the location. Restaurants close and the great lookout just a block away. It’s a lot of walking if you choose to do so. Nice quiet neighborhood. But school starts in the morning and a little noisy then but I love to hear the children! Al in all beautiful!
par un voyageur de Knaresborough
Great pool and good communication with host, however property very tired
Publié le 2 août 2023 sur HomeAwayOur first reaction to the property was that it was in a great location (we know the area well). You do need to be prepared for the steep climb from the centre if you are on foot but plenty of taxis around or local buses.
We were a group of 7 with 3 teenagers so we had booked somewhere with 5 bedrooms so that they could have a room each. However the basement bedroom was not somewhere anyone wanted to sleep, it was dark and had a smell so none of the family felt comfortable going down there.
The apartment itself was very spacious but the furnishings such as the sofa were very stained and the headrest broken. The doors were almost fragile and the back door didn’t lock which left me a bit uneasy (although would be difficult for someone to get to). Wallpaper coming of walls, broken bathroom door so no lock, no bulb in bedside lamp, pool was losing water so we had to refill each day which took several hours. If the property was updated it would be perfect but it’s clear that the pictures were from a long long while ago.
The host was good at communicating and did allow us to stay a little later than check in which is good.
Commentaires de Gestion de l’hôtel
19 août 2023 par VrboOwner, Gestion de l’hôtel
Dear Joy,
Thank you for taking the time to share your feedback about your recent stay at our apartment. We're pleased to hear that you found the location to be great, and we're glad that our communication was helpful throughout your stay.
We deeply apologize for the issues you encountered with the basement bedroom. We're truly sorry that it didn't meet your expectations in terms of comfort and ambiance. We take your concerns about the furnishings and maintenance problems seriously to adressing it. We would have been delighted to have some information about this during your stay in order to have provided you with an answer to the aforementioned inconveniences.
We're glad you were able to take advantage of the flexibility with the check-out time, and we hope this made your departure more convenient.
Once again, thank you for sharing your thoughts with us. We take every guest's feedback seriously and use it as an opportunity to learn and grow. We hope to have the chance to welcome you back in the future and provide you with an improved and more enjoyable experience.
Quality Department Manager
par un voyageur
House excellent, let down by missing details.
Publié le 6 août 2022 sur HomeAwayThe house is very nice, in an excellent location and with great facilities like the pool (unusual in a city). Once you've worked out the most efficient route to get up and down to town (the staircase that runs from Calle Parcel Baja to Plaza San Nicholas), the hill is manageable and even quite fun. It's certainly a cardio challenge but we enjoyed it. Plenty of towels provided for both bathrooms and pool, and the standard of cleaning was excellent. However I think the house itself and the efficiency of check in etc is let down by details missing and/or maintenance issues. No tea towels or paper towels (note to owners - the more cleaning things you can provide to guests, the easier they find it to keep your property in good condition!), no house manual (so we had no idea where or how to dispose of rubbish - there were recycling bins on Plaza San Nicholas but for normal bins we couldn't work it out). The bedrooms wardrobes with hanging rails but about 3 coat hangers per room, and no drawers, so we just ended up having to put clothing in piles on the floor. More coat hangers and/or chest of drawers would be useful. The large bedroom had only one bedside lamp so reading on one side of the bed was done by phone torch.... These are small and inexpensive things that would easily be rectified by a mystery shopper actually staying in the property and feeding back, which would make staying in this villa perfect.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Dear Melissa, thank you very much for choosing our property for your stay and for your valuable review.
Reviews like these give us an opportunity to address areas of improvement. Our team works hard to create unique experiences and provide the best service, therefore we highly appreciate the time you took to share your personal experience with us.
It would be a pleasure to welcome you back anytime you plan a visit to Granada.
Aija T.
Quality Department
par un voyageur
Very Pleased
Publié le 19 juill. 2022 sur HomeAwayWe enjoyed our stay very much. The location is fantastic, in an old neighborhood, within walking distance of a number of restaurants and cafes. It is also very close to a popular viewing point for the Alhambra. We even walked to the Alhambra (although that involved a good bit of downhill and uphill hiking). However, I would not recommend trying to drive a car to this place. Even the taxi drivers were at first hesitant to take us there, although they did get us to the house.
Commentaires de Gestion de l’hôtel
21 juill. 2023 par VrboOwner, Gestion de l’hôtel
Dear Bryan, we are glad to know that you had a pleasant stay with us. We hope to have the opportunity to meet you again in the future.
Aija T.
Quality Department
par un voyageur
Excelente
Publié le 21 oct. 2020 sur HomeAwayLa casa es fantástica, amplia, cómoda y con detalles que la hacen aún mejor; excelente ubicación y una recepción personalizada y muy acogedora. Por poner un pero.. solo la entrada al garaje un poco estrecha
par un voyageur
Estancia 3 dias
Publié le 21 juill. 2020 sur HomeAwayUn alojamiento estupendo, buena ubicación. Por comentar algo negativo, la piscina precisaba limpieza de fondo. Recomendable 100%.
par un voyageur de Wemmel België
Lang weekend in Granada
Publié le 28 nov. 2019 sur HomeAwayPrachtige locatie, goede ontvangst door Alba.
Aangenaam huis om Granada te bezoeken.
par un voyageur
Great Property but.............
Publié le 27 nov. 2019 sur HomeAwayThis property is exactly as advertised. Great location and accommodations. Our problem was that no where in the listing or rental process were we told that driving is restricted in the area of the house. Only taxis are allowed except at very limited times. In addition the roads are VERY, VERY Narrow. We told the rental agent that we had a 9 person van and asked about parking it. We were told the garage at the house would be fine. We called the day of our arrival to update our arrival time and at that time were told of the driving restrictions. We were told to park in a public parking lot and to take a taxi to the property. When we asked who was paying the taxi fare, we were informed that it was our problem but they would call us one. We asked for 2 with us being a party of 7 with luggage but were told they could only call one. Long story short, 4 of us got a taxi that tried to put us out at the wrong address first but then did take us to the correct property. The rest of our party ended up walking the cobble stone streets with their luggage to get to the house. The agent that met us at the house did not seem to care about the misinformation or our plight!!!! Very Unprofessional.
par un voyageur
Great house for a family
Publié le 15 oct. 2019 sur HomeAwayGreat house in a really interesting location. Its at the top of a hill so there's a super view from the back garden and then a few short steps to the best view of the Alhambra. Getting into town on foot is an effort (on the way back up anyway!), but we made it with a carrier for our baby - wouldn't recommend trying it with a pram. Plenty of buses to get you up and down if you'd rather.
House itself has loads of space, no bath is a shame with a baby, but we made do. Some of the furniture felt a little tired compared to the images, but still all perfectly nice and functional.
Had a wonderful stay and would definitely come again.
