Note fondée sur 556 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Stinky hotel
Publié le 6 oct. 2024 sur HotelsThe hotel smelled in front desk was the worst and my room smelled musty
Commentaires de Gestion de l’hôtel
8 oct. 2024 par GM, Gestion de l’hôtel
Melissa, we are disappointed to learn that your experience was less than average. We apologize for the odor in the lobby and your guest room. Our team is working diligently to resolve both issues. It is our hope, the next time your travels bring you to Granbury, you will give La Quinta Inn & Suites Granbury another opportunity to show you a wonderful experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
All was good
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Lori, thank you for the positive review. We are delighted to hear you had a wonderful experience. We hope the next time your travels bring you back to Granbury, La Quinta Inn & Suites Granbury will have any opportunity to show you and even better experience.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Thank you, Terry, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Thank you, Daniel, for the perfect rating. It was our pleasure to serve you. We hope to be your host again during your next visit to Granbury.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
It was average
Commentaires de Gestion de l’hôtel
5 sept. 2024 par GM, Gestion de l’hôtel
Thank you, Tammy, for your review. We are disappointed to hear that your stay was just average. We hope the next time you are in Granbury; La Quinta Inn & Suites will have another opportunity to show you an amazing experience.
par un voyageur
Muggy/moldy smell
Publié le 1 sept. 2024 sur HotelsRoom was muggy & smelled of mold. Tile floors were slippery, we wiped the entire floor down with dry towels. Have to have a box fan from the attendant to sleep comfortable due to mugginess of our room. Breskfast was minimal but okay. Only great thing about the hotel is the friendly & accomodating staff
Commentaires de Gestion de l’hôtel
5 sept. 2024 par GM, Gestion de l’hôtel
Thank you for reviewing your stay. We apologize for the inconvenience of the slippery floor and the muggy room. Our staff has been made aware of this issue and are working to resolve the issue. Thank you for the kind words regarding our staff. Our staff has embraced our "HERE FOR YOU" moto and love to go above and beyond for our guest. We hope our great customer service will have you choosing La Quinta Inn & Suites Granbury the next time your travels bring you to Granbury.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Staff were friendly, but the room felt like it was poorly constructed. There was a crack down the wall above the bed, the floor in the bathroom felt as if you might step through it.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par GM, Gestion de l’hôtel
Glenn, thank you for the positive feedback. We apologize for the condition of the room. We have shared your comments with our maintenance staff, who have already addressed the issue. It was a pleasure being your host. It is our hope, our outstanding staff will have the pleasure to be your host again the next time you are in Granbury.
par un voyageur
Publié le 25 août 2024 sur Expedia
AC unit was not working properly, room was uncomfortable and floor was wet around it.
Shower fixtures were loose.
Toilet seat was loose.
Outlet came completely out of the wall.
Room lighting was very poor.
Our hallway was extremely hot.
Commentaires de Gestion de l’hôtel
28 août 2024 par GM, Gestion de l’hôtel
Keith, we are disappointed to learn your stay was less than enjoyable. We apologize for the inconvenience of the maintenance issues you incurred during your stay. Our maintenance staff has been made aware of the issues and have resolved. It is our hope the next time your travels bring you to Granbury, La Quinta Inn & Suites will have the opportunity to show you a better experience.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Thank you, Karyn, for the 5-star review. We hope your outstanding experience will have you choosing La Quinta Inn & Suites Granbury again the next time you are in town.
par un voyageur
Publié le 14 août 2024 sur Hotels
Service laked
Commentaires de Gestion de l’hôtel
16 août 2024 par GM, Gestion de l’hôtel
Thank you, Chris, for the positive rating. We apologize for the lack of service you received during your stay. Our staff prides itself on being "HERE FOR YOU" and will work hard to improve our service. We hope the next time your travels bring you to Granbury, we have the opportunity to show an amazing experience.
