Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not pleased
Publié le 15 août 2024 sur HomeAwayGetting in was a mess, we had the room code but not the garage/main door code. Would have helped to have better directions on how to get in. Shower pressure was strong but shower heads in both bathrooms were messed up. Bathroom lighting wasn’t good. So many light switches it was a guessing game of what went to where. Need a blind or something on the front doors. Bed slats were broken on one of the twin beds. Not having an air conditioner sucks and some of the fans provided were broken. Have to pay a fee per day to use the pool is ridiculous! Oh and I was expecting more when it said “Mountain View”
Commentaires de Gestion de l’hôtel
31 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, and we apologize for the challenges you faced during your stay. We're sorry to hear about the issues with the entry codes, shower heads, bathroom lighting, and the broken bed slats. Your comments regarding the air conditioning and pool fees are also noted, as we strive to provide clear information to our guests. We appreciate your insights, as they help us improve our services and guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Overall good
Publié le 10 août 2024 sur HomeAwayCondo needs some TLC. Would be great for skiing Granby in the winter. Not much to do in the summer though. Need access code to get into the condo building, not provided with instructions
Commentaires de Gestion de l’hôtel
27 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
Diamond in the rough
Publié le 19 juill. 2024 sur HomeAwayThe place was beautiful, clean, large and quality, even for our family of five! All three kids shared a bedroom and it worked out so well, surprisingly. A 15 year old, six and three year old sharing, blew my mind. The only issues were that we could not get into the building upon arrival, the code was not sent to us! Luckily, other tenants let us in and we had the code for our door so that was a catastrophe averted. It could have been MUCH worse though. Also, we had no info sent to us on the care of the unit while we were staying there and no info on what to do upon check-out. Absolutely no contact with the owner was able to be obtained, which was extremely frustrating. We loved the area, activities and view, though, so we were not that upset about it.
Commentaires de Gestion de l’hôtel
3 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Would not stay again
Publié le 14 juill. 2024 sur HomeAwayThe checking process was awful. There were no codes to get into the parking garage or the main building. We arrived later with two very tired kids and had to call the property manager to obtain the codes. Floors were very unclean with Stains everywhere. Beds were not comfortable. Would not stay again
Commentaires de Gestion de l’hôtel
30 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Katie, for your feedback! We sincerely apologize for the issues you have encountered during your stay and for the home not being cleaned as thoroughly as is our standard. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur de Moses Lake
Ski
Publié le 25 févr. 2024 sur HomeAwayCode were confusing
Commentaires de Gestion de l’hôtel
15 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience due to the code. We appreciate your feedback as means to improve in the future. We do hope we will have another chance to host your stay.
par un voyageur
Great location kitchen not so good
Publié le 19 févr. 2024 sur HomeAwayThe overall stay was great. Location is fantastic as far as getting to and from the lift. Easy parking, heated garage is great. House was clean, furniture was good, pillows are terrible and the pots, pans, and kitchen utensils were horrendous! The pots had no lids, the skillets were worn out, scratched, warped and looked like they were removed from the trash. There were no cooking utensils except 1 worn out spatula and 2 broken wooden spoons. This was a bad situation for us because we rented so we could cook our own meals. We ended up buying the utensils etc we needed and bringing them back home with us. We borrowed 2 pots from a neighboring condo so we could cook supper. Overall, we enjoyed our stay, but the place does need some help.
par un voyageur
COULD NOT BE BETTER FOR YOUNG FAMILY LEARNING SKI
Publié le 14 févr. 2024 sur HomeAwayWe could not be happier with this hidden little gem. The fact my kids could learn to ski basically right outside our door could not be beat. What could have been a hectic scenario, turned out to be one of the best family vacations we have had. The lobby made it easy to meet up with other families we went with and the lockers made it nice to not have to drag all our ski stuff to our unit. The restaurant on the grounds was delish. We already booked the same unit for next year. It was clean, cozy and super convenient to the lifts and other buildings.
par un voyageur
Great place
Publié le 30 janv. 2024 sur HomeAwayEverything was great, just carpets could use deep cleaning.
Commentaires de Gestion de l’hôtel
1 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced due to the carpet. We appreciate you bringing this one to our attention, and we hope we will have another chance to host your stay next time.
par un voyageur
Overall Nice stay
Publié le 10 juill. 2023 sur HomeAwayHome appeared clean at first glance but really could use a super deep clean (fans, cabinets, carpets). Updated patio pictures would also be helpful as the view is mostly gone now with the addition of some new condos directly in front of this unit. The pool and hot tub is an additional charge per day to use those facilities. Overall the house had everything you would need for a stay and we got the condo for a bargain so I could look past some of the cleaning items that needed to be taken care of.
Commentaires de Gestion de l’hôtel
14 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you, Erica, for your feedback! We are happy you enjoyed this home. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Ideal ski in/out location
Publié le 10 avr. 2022 sur HomeAwayGreat stay
