Ratings based on 920 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 20, 2024
Our room had no working electrical outlet in bathroom, therefore we could not use our night light and I could not shave before leaving in the morning. The towel shelf above toilet was ready to fall off the wall. We felt very unsafe when using the toilet. We felt that a refrigerator and microwave should have been in the room for the price we paid for the night with no breakfast
Comment from Hotel Management
Sep. 23, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Richard,We would like to offer our sincerest apologies for your accommodation experience. I am disappointed that you were provided with a room that was clearly not maintained to our standards. We had no idea that there was an issue with a power outlet in that room, or the shelf. I have my maintenance manager fixing this as we speak. An experience like this is not indicative of our hotel, its service or quality. Your review will be used to reinforce proper procedure for the housekeeping department. The housekeeper should have noticed the shelf and reported it to be fixed.Again, my sincerest apologies that you encountered those issues and we hope to see you again soon!Sincerely,
by A traveller
Posted Aug. 23, 2024 on Expedia
Would like a fridge in each room
Comment from Hotel Management
Aug. 26, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Andrew,It is our pleasure to provide you with a wonderful stay and will look forward to your next stay with us!Sincerely,
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Borje,Our team is proud that we were able to exceed your expectations and we look forward to welcoming you back on your next trip to Grand Falls-Windsor.Sincerely,
by A traveller
Posted Aug. 22, 2024 on Expedia
Wallpaper peeling off. Couldnt find our room. Even staff had a hard job locating it for us.
Comment from Hotel Management
Aug. 23, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Ronald,Please accept my apologies! You were assigned room 229 and it is the room that begins at another wing. The employee that checked you in was brand new to us and she wasn't confident in its location. It certainly was not her intention to not give you precise directions and she feels terrible that it caused confusion for you. We appreciate why that was a downfall to your check in and we hope that you return to us in the future to have a much more enjoyable stay. Sincerely,
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Shelley,It was a pleasure for us to see your review and we hope you will stay with us again in the future.Sincerely,
by A traveller
Posted Aug. 19, 2024 on Expedia
Would have luked to have had a mini fridge in our room.
Comment from Hotel Management
Aug. 20, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Amanda,I am delighted to read that your recent stay with us was so enjoyable. We really enjoyed having you and hope to see you again soon!Sincerely,
by A traveller
Posted Aug. 19, 2024 on Hotels
No refrigerator in room, beds are not very comfortable and there is only 2 pillows on the bed.
Comment from Hotel Management
Aug. 19, 2024 by Sharon Gosse - General Manager, Hotel Management
Dear Anonymous,I am sorry to hear that you did not fully enjoy your stay with us. We do have rooms that have refrigerators, however, it wasn't the room type that you had reserved. Had we had known, we could have certainly done what we could to accommodate that. Again, my apologies and we do hope that you are having a wonderful summer and that we may see you again in the future!Sincerely,
by A traveller
Posted Aug. 18, 2024 on Expedia
Nice hotel, nice clean room. Comfortable place to stay. No food on Sunday morning and unexpected $200 deposit on check in were not pleasant surprises
Comment from Hotel Management
Aug. 19, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Grant,Thank you so much for choosing us as your accommodation location. We are thrilled to hear that you enjoyed your overall stay. Regarding the deposit, it is standard hotel policy and is necessary for us to protect ourselves in the cases of damage or smoking to our property (not saying that you would, however, many other guests do). This amount is fully returned to you at check out, barring no smoking or damages are done within the room. We really enjoyed having you and hope to see you again in the future!Sincerely,
by A traveller
Posted Aug. 18, 2024 on Expedia
Hard to get to room old dated floors were not cleaned properly
Comment from Hotel Management
Aug. 19, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Dave,Thank you for leaving a review of your recent stay with us. I am surprised that you indicated that the floors were old and dated, considering we have placed grey vinyl plank as well as all new carpeting in the hallways in the last several months. I will, however, follow up on the note of cleanliness with my manager right away. All of our units must be cleaned to industry standards. If someone failed to do that, we will be sure to correct it. Again, I appreciate your honest review and we do hope that you have a wonderful day.
by A traveller
Posted Aug. 18, 2024 on Expedia
Great bed. Excellent restaurant. Good location.
Comment from Hotel Management
Aug. 19, 2024 by Sharon Gosse- General Manager, Hotel Management
Dear Gerald,Many thanks for such a great review, we’re so pleased you enjoyed your stay with us. We hope to see you again soon!Sincerely,
