Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 10 juin 2024 sur HotelsL'extérieur de l'hôtel était très sale. Les mégots de cigarettes, des bouteilles en verre vide et les poubelles pleins - visiblement pas ramassées. L'intérieur était propre mais nous sommes restés 2 nuits et la deuxième jour notre chambre n'a pas été nettoyé. De plus il a y avait une panne d'eau chaude - donc pas de douche le deuxième matin. L'accueil nous avait promis une réduction de -10% . mais j'attends toujours et j'arrive seulement à parler à un robot qui ne peut pas m'aider.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Cher Kandis,Merci d'avoir pris le temps de nous raconter votre expérience au RED ROOF INN CORPUS CHRISTI NORTH - NEAR DOWNTOWN. Vous avez indiqué que vous étiez satisfait du prix initial. Je suis désolé que votre expérience n'ait pas répondu à vos attentes. Veuillez accepter nos plus sincères excuses pour le manque de propreté ainsi que pour les autres soucis mentionnés. Les commentaires de nos clients sont toujours les bienvenus chez Red Roof car nous nous efforçons d'améliorer continuellement la qualité de nos services.J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres sites de marque à l'avenir.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 mars 2021 sur Expedia
par un voyageur de ontario
Publié le 7 août 2024 sur Expedia
Personally, it is excellent, quiet and safe, and there are shops and restaurants around.
Commentaires de Gestion de l’hôtel
8 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Jorge,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GRAND JUNCTION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quiet, safe and convenient property. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Matthew, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GRAND JUNCTION and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Not a great experience.
Publié le 2 août 2024 sur HotelsTried to put us on the 2nd floor with no elevator. Wife is handicapped and could not climb steps. Wanted double beds, but motel had none left on 1st floor. Toilet seat interfered with bathroom door closure.
Commentaires de Gestion de l’hôtel
4 août 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GRAND JUNCTION. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of elevator, not getting the bed you wanted and interference caused with the toilet seat and the bathroom door. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered during your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Old and run down, ice machine broke, no breakfast, can hear other rooms
Commentaires de Gestion de l’hôtel
1 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Carrie,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Grand Junction. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property. However, I apologize for the hinderance faced due to the ice machine. In regards to breakfast, it is not an offered amenity at our location. However, we do have an on site restaurant El Mescal that is open from 10am-10pm Sunday-Thursday, 10am-11pm Friday-Saturday and we are also located within close proximity to restaurants you are able to enjoy. I have brought your feedback to management's attention in an effort to address your concerns.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Dylan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Grand Junction and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Find someplace else
Publié le 29 juill. 2024 sur HotelsFirst room they gave me had guests in the room. "System screwed up". Next room did not have a fridge or microwave as advertised. Moved to another room, with same results. Moved to another room upstairs. Mattress was way past it's useful life. Disappointed to say the least.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Junction. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the first room given was occupied, the second room was missing the microwave and refrigerator, the mattress in the last room was not to your liking and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. At Red Roof, your feedback is very important to us, so thank you for sharing.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Cameron, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GRAND JUNCTION and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Josafat, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Grand Junction and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
