Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Décevant
Publié le 10 juin 2024 sur HotelsL'extérieur de l'hôtel était très sale. Les mégots de cigarettes, des bouteilles en verre vide et les poubelles pleins - visiblement pas ramassées. L'intérieur était propre mais nous sommes restés 2 nuits et la deuxième jour notre chambre n'a pas été nettoyé. De plus il a y avait une panne d'eau chaude - donc pas de douche le deuxième matin. L'accueil nous avait promis une réduction de -10% . mais j'attends toujours et j'arrive seulement à parler à un robot qui ne peut pas m'aider.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Cher Kandis,Merci d'avoir pris le temps de nous raconter votre expérience au RED ROOF INN CORPUS CHRISTI NORTH - NEAR DOWNTOWN. Vous avez indiqué que vous étiez satisfait du prix initial. Je suis désolé que votre expérience n'ait pas répondu à vos attentes. Veuillez accepter nos plus sincères excuses pour le manque de propreté ainsi que pour les autres soucis mentionnés. Les commentaires de nos clients sont toujours les bienvenus chez Red Roof car nous nous efforçons d'améliorer continuellement la qualité de nos services.J'espère que vous reviendrez dans notre hôtel ou dans l'un de nos autres sites de marque à l'avenir.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 mars 2021 sur Expedia
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GRAND JUNCTION and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
Nice staff.
Commentaires de Gestion de l’hôtel
28 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear InnaThank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GRAND JUNCTION.I was happy to read you liked our nice staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Hotels
The room is the only reason for the rating. Property was not in a great area, cigarette butts on the stairs, someone had plants in the window almost as if they moved in. Ice bucket in the room and had to walk the property only to find out from the front desk they have no ice machine. TV remote didn’t work so went to the front desk and they handed me another one. What if that one didn’t work, am I fixing the TV too. It’s not a destination hotel, just a place to rest your head while traveling.
Commentaires de Gestion de l’hôtel
27 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Charles,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GRAND JUNCTION. I am happy you were pleased with the room and found our hotel to ideal for an overnight stay to get some rest while traveling. However, you indicated that there were cigarette butts on the stairs, you were displeased with the area in which we reside and the other concerns you highlighted hindered your experience. You also mentioned that tv remote was not working but the front desk gave you a next one which was great to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your feedback and we would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
Pros- the room itself seemed clean and the front desk woman i delt with at check in and check out was nice.
Cons- the outside trashes all around the property were overflowing and looked like they hadnt been taken out for weeks, normally id deal BUT the trash was right outside our room with ac running that was pulling the terrible trash smell into the room. We had called an hour before check in to see if we could check in 30 minutes early and the man who answers the phone denied the request which would've have been a huge deal if he wouldnt have been the rudest hotel person weve ever delt with. The room doesnt have a mini fridge or microwave. The door didnt lock...
Commentaires de Gestion de l’hôtel
26 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Brittany, Thank you for telling us about your stay at the Red Roof Inn Grand Junction. I am glad that you were pleased with our clean room and our check in and check out process was to your liking. However, please accept our apologies for the trash you encountered along with the other concerns listed. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Laurie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GRAND JUNCTION and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Dishonest Management
Publié le 18 août 2024 sur HotelsBooked two rooms. One was ok. One ended up having a non-functional AC unit and a bunch of dirt and debris was blown in under the door from a leaf blower. No other rooms available.
Front desk indicated to contact hotels.com and they would refund the room. Hotels.com now states management there is not authorizing the refund.
Hotel is incompetently staffed and dishonest. Not worth staying here.
Commentaires de Gestion de l’hôtel
21 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Zeb,Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Junction. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the hinderance faced due to the ac unit. As it pertains to a refund, your comments were shared with the property management and operations director in an effort to address your claims. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Elsie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GRAND JUNCTION and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Hotels
Room is fine but the toilet squeaks all the time. I called for maintenance to repair it but nobody has come yet to do so. Outside trash cans and parking lot is always dirty
Commentaires de Gestion de l’hôtel
15 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Brian,Thank you for taking the time to tell us about your experience at the Red Roof Inn Grand Junction. Though your room was fine, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue with the toilet and the cleanliness of outside the location not being up to standard.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SaneshaRed Roof Management RediResponse Specialist
