Reserved 2 rooms of same description and price. Both had microwave as listed, however one microwave wasn't usable because it didn't have the glass piece. I asked front desk and was told that was because some rooms didn't offer microwave. Tried to explain I reserved both rooms of same amenities, but just was told the same excuse. Hotel description says pet friendly, but doesn't say what type so i called to see if 1 cat that is declawed, neutered and toilet trained is allowed. The next day upon checking in, now told cat's are not allowed. After a moment just said ok to my cat and would have to pay the fees, which is fine because I expected to based on being told my cat was welcome. My room was ok, nothing special. My sons room smelled awful and had to get cleaning products to clean AC filter to get rid of smell. There was no smoke alarm, just wires, and had musty cigarette smell or Marijuana smell. After reporting it to front desk, nothing was fixed, and didn't change rooms. I'm okay with being pet friendly, however when the room across from me had 2 dogs that barked if someone walked passed the door in the Hallway, if I opened my door, or any door for that matter. Contacted front 3 times and nothing was done. My cat made no noise, or bothered anyone's stay, nobody called complaining about my cat. So maybe charge animal fees accordingly. Overall cleanliness was not great. Trash bins left in hall, a Q-tip on floor in hall was there the entire 7 days.
