Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful Home, Terrible Customer Service
Publié le 5 déc. 2024 sur HomeAwayUnfortunately, we were without water for several hours both days of our stay. We contacted the property management company (Vacasa) but received no help or follow up. I repeatedly asked for updates and was told that “the local team would get back to me”, which they never did. I requested a partial refund for the inconvenience of not being able to cook, shower, etc. and am still waiting for a response two weeks later. Otherwise the property itself is lovely and in an excellent location. This would have been a 5-star review had we simply received communication.
Commentaires de Gestion de l’hôtel
19 déc. 2024 par VrboOwner, Gestion de l’hôtel
Erica, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. It is always our goal for our guests to be able to use everything the home has to offer. We hope that the refund that you were given has helped with some resolution of the issue you experienced. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Wedding Stay
Publié le 26 oct. 2024 sur HomeAwayBeautiful views and nice house. Did not receive the code to get into the house and had some problems with the staff at VRBO to get access. Overall pleasant experience.
par un voyageur
Great views
Publié le 1 oct. 2024 sur HomeAwayOverall we had a good stay. The location is good. Bring all of your kitchen essentials because there's not much there. The indoor fireplace didn't work.
par un voyageur
Beautiful views
Publié le 29 sept. 2024 sur HomeAwayGorgeous lake views. All the beds were comfortable and home was well stocked with kitchen and bath amenities. Only issue was hot tub was not ready for use on check in however local management sent service tech next day.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Scotti. We are glad that you liked our home and I am very sorry for the inconvenience caused by the hot tub we are glad that you reported this issue and we have sent a pool technician to help. Your feedback is valuable to us as we aim to ensure a comfortable experience for all our guests. Please rest assured that we take feedback seriously and will use it to improve our services. We will take steps to prevent similar occurrences in the future. We look forward to hosting you again for a fantastic stay.
par un voyageur
Publié le 11 août 2024 sur HomeAway
par un voyageur
Favorite vacation rental!!
Publié le 28 nov. 2023 sur HomeAwayThis is the best house we have ever rented for a family vacation! We loved the location, close to Grand Lake, Granby and the National park entrance. We stayed for thanksgiving, but can’t wait to return in the summer season. The radiant heat system and gas fire place kept us cozy. The beds and pillows were comfortable. I especially loved that the “kids” room had regular twin beds instead of bunk beds, that is very hard to find! We also loved the one level living, no stairs! The open floor plan made it easy to cook and still be engaged with my family. The view is spectacular and the first thing you see upon opening the front door. We will try to stay here any time we are in the area!
par un voyageur
Great view, nice house needing a few improvements
Publié le 27 juill. 2023 sur HomeAwayThere was some issues with the locking system on the front door. We were unable to use it without the key. The lockbox for the key wasnt given to us until the following day. There is an ant problem and the house needs sprayed. The half bath is full of black mold and the door doesnt open all the way due to floor damage. The screen door to the deck needs replaced...it is not on the tracks and cant be used. Other than that the place was nice, the views brautiful!
Commentaires de Gestion de l’hôtel
11 août 2023 par VrboOwner, Gestion de l’hôtel
Hi, Lacey, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback.
We will be sure to pass your feedback along to our local manager, who will work with our homeowner to make the necessary upgrades. We hope to have the opportunity to better impress you in the future!
par un voyageur
Nice View but Messy Neighborhood
Publié le 10 juill. 2023 sur HomeAwayThe view was great!!! The inside was clean and up-to-date. Our only problems were that the neighborhood is a mess with construction and we had trouble with ants in the kitchen. We left one night early.
Commentaires de Gestion de l’hôtel
28 juill. 2023 par VrboOwner, Gestion de l’hôtel
We're glad to hear that the location of the home served you well. Regretfully, we did not receive prior notification regarding the construction next door as that unit is privately owned. We are so sorry for the disturbance this caused during your visit. We will ensure that we do our best to effectively communicate with our future guests to make them aware of any further construction.
par un voyageur
The best view
Publié le 3 juill. 2023 sur HomeAwayWe love this house, the best view. Very clean.
par un voyageur
“Our” cabin
Publié le 26 mars 2023 sur HomeAwayWe’ve been staying there since there weren’t many other cabins built. It’s always a breathtaking view that feels like home. We’ve bought and left toys for others and everyone who has stayed has left them and not destroyed them. So not only is the cabin wonderful but everyone who enjoys the wonderful space is respectful. We just received our spring break dates for next year. Booking now!
