Note fondée sur 864 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Bloomington
Publié le 27 oct. 2024
Liked location
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
You didn’t justify your 2 star review.
par un voyageur
Publié le 15 août 2024 sur Expedia
property is run-down and not updated. There were plastic bins in hallways to catch leaking ceilings. Door locks were poorly installed; carpeting is stained and old; the windows in the room lacked screens and were dirty; curtains were stained and barely functional
Commentaires de Gestion de l’hôtel
16 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
We’re working on a roof leak at this time. The door locks are not poorly installed and work as they should. There are screens in the windows in the guest room you were assigned.
par un voyageur
Publié le 15 août 2024 sur Expedia
The staff was very nice. Overall pretty clean. The building and rooms are very dated. Location is great. Lakeside rooms view artists point but our large picture window in our king bed room was totally clouded in the window glass with broken seals.
Commentaires de Gestion de l’hôtel
15 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
A few of our lakeside rooms are waiting on new windows. That should have been explained to you. We apologize for that. They aren’t here yet. Had you spoken to me prior to leaving this review, we could have properly addressed the issue.
par un voyageur
Publié le 12 août 2024 sur Expedia
The patio was great for early morning coffee or an evening drink. Beautiful view of the lake.
Our room could use some updating but it was clean and the staff was very nice.
Commentaires de Gestion de l’hôtel
13 août 2024 par Alison, Shoreline Inn Manager , Gestion de l’hôtel
Thank you for your kind review. We hope you come again!
par un voyageur de Lady lake
Publié le 12 août 2024 sur Expedia
We had room for 3 nights. No room/towels or service of any kind. Floors and room were dirty. Then there was a envelope in our room for tips.. really! Since we used our same towels for 3 days, dried them with a box fan. And made our own beds. Guess what no tips.
Commentaires de Gestion de l’hôtel
12 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
Stay over service is not offered at this time until day 4. In your room, you should have found the guest services book which outlines exactly what to do if you need fresh towels, linens, or toiletries. My staff tried kindly explaining that.
par un voyageur
Publié le 12 août 2024 sur Expedia
We could not get the TV to work after lots of help from the staff. They were very apologetic and comped us an extra night to make it right. It’s a cool, old-school place that is trying to uphold a long tradition in Grand Marais. I will go back there again!
Commentaires de Gestion de l’hôtel
12 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
We are so sorry about the TV! Thank you for your kind review! See you next time!
par un voyageur
Publié le 12 août 2024 sur Expedia
Our room was filthy and never lean on the posts off the patio as they are very loose and one could easliy fall over if you were putting any real weight on them. Also no staff anywhere from 7 to 9 p.m. until morning.
Commentaires de Gestion de l’hôtel
12 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
The front desk does not close until 9 pm. The posts were repaired during your visit. The deck was closed and the two posts in question were repaired. Having said that, as a matter of safety, guests are advised not to lean on or cross over ropes. You tried to extort a free stay with threat of sharing photos you refuse to show the property. After speaking with you during your stay, we came to an understanding and you seemed happy. You didn’t voice further concerns at checkout. While I understand your initial concerns, the staff did as they were asked and fixed the issues.
par un voyageur
Publié le 11 août 2024 sur Expedia
Needs to be completely updated. Rooms dirty and very rundown. Staff pleasant…..just not worth the money.
Commentaires de Gestion de l’hôtel
12 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
Shoreline's rates are below market. The rooms are not dirty. Rooms will be refreshed this winter, however. We hope you return.
par un voyageur
Publié le 11 août 2024 sur Expedia
The location is the best. The patio out to the lake is a plus. It is dated and does need a good deep cleaning. The carpet in our room was pretty stained and I let them know that at the desk. They said they were going to clean it, waiting for us to check out. Wish the breakfast that is included, had something to eat for people that don’t want all carbs. Staff was very friendly.
Very quiet as I believe it was concrete built and not just out of wood that is noisier and creaky. Would stay there again because of the price and location. We just don’t spend a lot of time in our rooms when we travel.
Commentaires de Gestion de l’hôtel
12 août 2024 par Alison, Shoreline Inn Manager, Gestion de l’hôtel
Thank you for your review!
