Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très confortable et bon rapport qualité prix
Publié le 13 sept. 2019 sur HotelsChambre confortable, partie séjour spacieuse. Manque d'espace autour du lit d'un côté. La suite mobilité réduite convient plus pour une personne que pour 2 personnes valides. Personnel sympathique et serviable. Piscine et jacuzzi très agréables. Abords de la piscine mériterait un bon nettoyage. Petit dej typique des best western. Alentours de l'hôtel sans intérêts. Restos sympas à 6kms.
Commentaires de Gestion de l’hôtel
14 sept. 2019 par Manager, Gestion de l’hôtel
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our jacuzzi. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
par un voyageur de Zionsville
Publié le 25 août 2024 sur Expedia
We stay here for convenience.
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Dawn, We're pleased to hear you found our hotel convenient during your stay. If you have any further feedback, feel free to contact us.
par un voyageur de Kentwood
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Brian, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience overall. If you have any specific feedback to share, please feel free to reach out to us so we can address any concerns. We look forward to welcoming you back in the future.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Robert,We're glad to hear you had a pleasant stay with us! We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 21 août 2024 sur Expedia
Friendly staff, clean environment, wonderful breakfast with consideration for my special health requirements. I loved it.
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Sandra,We are delighted to hear that you enjoyed our friendly staff, clean environment, and breakfast options tailored to your health needs. It's wonderful to know we could make your stay special. Thank you for your kind words and we hope to welcome you back in the future.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Willa,We are thrilled to hear that you enjoyed your stay with us! We appreciate your rating and hope to welcome you back soon for another great experience.
par un voyageur
Publié le 20 août 2024 sur Expedia
Just ok.
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Julie,We appreciate your feedback and regret to hear that your experience was just okay. Our team constantly strives to exceed expectations, and we invite you to reach out to management directly to further discuss your stay. Thank you for sharing your thoughts, and we hope for the opportunity to welcome you back in the future.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Mark,We're delighted you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 17 août 2024 sur Hotels
Overall, it was a very good stay. The room was clean and the lighting in the room was great. Everyone that I came in Contact was pleasant and helpful. The only complaint I have is the $50 charge that was placed on my credit card upon checking in, I thought I paid for everything with Hotels.com and disappointed to, learn that they would put a $50 charge on my card for no reason other than I could charge some thing to my room or break something. Normally hotels will run your account with an authorization code and I would’ve been OK with that but just charge $50 for no reason other than checking in is something I did not expect. This is something hotels.com should inform to set the correct expectations.
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Regina,We are delighted to hear that you enjoyed your stay with us and found our room cleanliness and lighting to your liking. We appreciate your kind words about our pleasant and helpful staff. Regarding the 50 incidental charge, we apologize for any inconvenience this may have caused. Please feel free to reach out to our management team directly to discuss this further. Thank you for your feedback, and we hope to welcome you back in the future.
par un voyageur de Lansing
Publié le 17 août 2024 sur Expedia
TV didn’t work and never got fixed. Front desk would not give us any more pillows and no late check out. One of the worst hotels I have ever stayed at. The breakfast lady was the only positive thing about this hotel. She was actually helpful and smiled, the only employee that did this. For the price I would find a better hotel.
Commentaires de Gestion de l’hôtel
17 août 2024 par Manager, Gestion de l’hôtel
Hello Cheryl,We appreciate your feedback and apologize for any inconvenience you experienced during your stay with us. We'll address the TV and front desk issues with the team for improvement. It's great to hear your positive feedback about our breakfast staff. We strive to provide exceptional service to all our guests and regret falling short of your expectations this time. Your comments are valuable to us for enhancing the guest experience.
