Ratings based on 416 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024
Disappointed no microwave in our room, I have a chronic pain condition, and I couldn't use my heating bags for pain control.
Comment from Hotel Management
Aug. 30, 2024 by Raymond del Tour Front Office Manager, Hotel Management
Thank you for staying with us and taking the time to share your feedback with us. We are so sorry you had an issue with your stay; however, we will use your feedback to work with our staff improve any future stay you may have with us.We hope you still choose our location to stay, and you will let us show you that your dissatisfactory stay was an exception.If you have any questions or concerns, please feel free to reach out to the hotel directly.
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by Raymond del Tour Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express GRAND RAPIDS-NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact the hotel directly.
by A traveller
Posted Aug. 8, 2024 on Hotels
Comment from Hotel Management
Aug. 11, 2024 by Holiday Inn Express and Suites Team, Hotel Management
Dustin, Thank you for the great review, we are glad you enjoyed your stay and hope to see you again soon! Travel Safe!
by A traveller
Posted Aug. 4, 2024 on Expedia
Even though they have remodeled and it looks good from a distance, once you get a closer look the hotel isn’t anything spectacular.
Comment from Hotel Management
Aug. 6, 2024 by Raymond del Tour (Front Office Manager), Hotel Management
Thank you so much for your feedback!We greatly appreciate the opportunity to better our experience with your recommendation. As our renovations are in their final stages, we hope we can wow you with our final product. Have a fantastic day!
by A traveller
Posted Jul. 31, 2024 on Expedia
They were under renovations during the time of our stay but we very much enjoyed our stay there an will be planning our trip next year yo visit the same hotel, absolutely loved what it had to pffer and how close it was for us to get to our concert venue.
Comment from Hotel Management
Aug. 4, 2024 by General Manager, Hotel Management
Katie, Thanks for the wonderful feedback! We greatly appreciate your business and hope you will return soon so that we can continue to serve you the best way we can.
by A traveller
Posted Jul. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by General Manager, Hotel Management
Thank you for the review!
by A traveller from Great Falls
Posted Jul. 20, 2024 on Expedia
It’s undergoing a lot of renovation which we did not know about. Their house keeping was spotty. We had to ask to have our rooms cleaned. Their breakfast times were not as advertised. I probably won’t stay here again.
Comment from Hotel Management
Aug. 4, 2024 by General Manager, Hotel Management
Anna, We are very sorry your stay was not up to expectations. We will do our best to accommodate you on your next visit. Please give us another chance to meet or exceed your expectations.Breakfast hours are currently 6am-9am every day. We do stayover services every day for guests that are staying more than 1 night. Thank you for the feedback!
by A traveller
Posted Jul. 15, 2024 on Expedia
Quite a lot of the main areas were being refurbished so it was a minor inconvenience - I wish the hotel description and price had reflected this beforehand.
Comment from Hotel Management
Jul. 17, 2024 by Holiday Inn Express Team , Hotel Management
I would like to apologize for the inconvenience. I hope you will give us another opportunity to make things right, when renovations are done.Sincerely HIE
by A traveller
Posted Jul. 14, 2024 on Expedia
Please be advised there is a massive remodel here , when I arrived I was treated awful . I won’t go back ….ever
Comment from Hotel Management
Jul. 17, 2024 by Holiday Inn Express Team , Hotel Management
I do apologize for the way you were treated. I hope you will give us the opportunity to make it up to you in the future.Sincerely, HIE
by A traveller
Posted Jul. 12, 2024 on Expedia
Good
Comment from Hotel Management
Jul. 17, 2024 by Holiday Inn Express Team , Hotel Management
Thank you for your stay with us at HIE
