Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2023 par Bill S. CTA, Gestion de l’hôtel
Hi Baptiste - Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for leaving us this fantastic review! We wish you safe travels and hope to host your next visit to our city! Thanks again, Team Homewood
par un voyageur
Publié le 31 déc. 2021 sur Expedia
Absolutely great!!!!
Commentaires de Gestion de l’hôtel
2 janv. 2022 par Justin B CTA, Gestion de l’hôtel
Dear Baptiste,
Thank you for the awesome 5 star review! We hope to see you again soon!
par un voyageur
Publié le 30 déc. 2024
I booked a 4 bed suite and there was only three beds. The property nor Travelocity cared to correct the situation….basically pointed the fingers at each other, and said tough luck.
par un voyageur
Publié le 7 nov. 2024
Found a dirty comb with nasty hair in it up in closet where extra pillow and blanket were. It was touching the pillow I wasn’t able to use it. Might want to change pillow case on that. Dishwasher still had dishes in it. There is a plate in cupboard that still has something on it. Dirty. Room was fine other than that.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Spent a good amount of money ( they won’t allow price to be given) and here’s what I received, a very noisy suite, one of the bedrooms was adjacent to the parking garage and there were people outside of the room drunk and arguing, not to mention the very audible traffic of the garage, the floors were super squeaky, no sound proofing whatsoever, could hear all noise from hallways, above and below us! Kitchen was suppose to be a fully equipped one but had only 1 plate for 7 guests which is what the suite slept! Forward to breakfast, very rude staff, to the point that they questioned if we were guests because we used the stairs to come from the first floor to the second, like what? Why did that concern them, so when my adult daughter looked at them strangely because she was confused by the questioning, one of the ladies called her the B word, said why you looking at me like that, B I could never ever stay here again or recommend it to anyone, just know to that it will cost you $38 per night to park in the garage which is ridiculous, the hotel should have validated it, So highly disappointed HILTON!!! Go stay at Holiday Inn Express, way cheaper and a better place honestly, food is way superior! Staff too! I will say the young man upon check in was very nice and friendly!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are sorry to hear that your stay was not up to the Hilton standard, and we hope that in the future you will allow us the opportunity to host you again and provide a better experience.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Location of the property for our music visit to GR was excellent. 10 minute walk to venue and associated restaurants. Room was very tidy, but essentially in the basement. No outside view to speak of. It is an older repurposed building and they have limitations with space.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Unfortunately we were somewhat disappointed in the property. The room was located on the first floor with a window that looked out into the hallway right next to the bed, kinda odd. When we asked if any additional rooms were available, they said they were sold out for the night when their website said otherwise. Felt like there was little privacy and for the money we paid, we were disappointed.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur de Saginaw
Publié le 29 sept. 2024 sur Expedia
The morning breakfast area crew really make this area spotless and are constantly making sure everyone has anything they could want. You can tell they want it to be great for you. The room was fine. My husband had dog hair collected all over his shoes. A few dogs passing each other in the breakfast area had a growling showdown. Not impressed. The drains were so slow in the sink and bath tub. That was kind of gross. The location is fabulous for getting all over downtown.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
