Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2023 par Bill S. CTA, Gestion de l’hôtel
Hi Baptiste - Thank you so much for staying with us at the Homewood Suites by Hilton Grand Rapids Downtown and for leaving us this fantastic review! We wish you safe travels and hope to host your next visit to our city! Thanks again, Team Homewood
par un voyageur
Publié le 31 déc. 2021 sur Expedia
Absolutely great!!!!
Commentaires de Gestion de l’hôtel
2 janv. 2022 par Justin B CTA, Gestion de l’hôtel
Dear Baptiste,
Thank you for the awesome 5 star review! We hope to see you again soon!
par un voyageur
Publié le 7 nov. 2024
Found a dirty comb with nasty hair in it up in closet where extra pillow and blanket were. It was touching the pillow I wasn’t able to use it. Might want to change pillow case on that. Dishwasher still had dishes in it. There is a plate in cupboard that still has something on it. Dirty. Room was fine other than that.
Commentaires de Gestion de l’hôtel
8 nov. 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 17 août 2024 sur Expedia
Great location downtown. Best breakfast I've had at a 3- star hotel!
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Fabulous employees. Shame about the ADA toilets!
Publié le 15 août 2024 sur HotelsMy friend had just recently had replacement knee surgery, so she & my other friend asked about ADA toilets. The gentleman at the desk did what he could to accommodate us and found up an upgraded room for the trip - at no extra cost. The room was fab. Unfortunately, the toilets still weren't ADA, but at least the shower was good for her. (We did find ADA toilets in the swimming pool restroom. Honestly, hotels have to do better about this. Yes, kids need shorter toilets, but older adults need the higher ones. Maybe provide stepstools for the kiddos, since increasing toilet height is a lot harder!)
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 7 août 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids, safe travels!
par un voyageur
Publié le 4 août 2024 sur Expedia
We Loved The Staff.
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels!
par un voyageur
Publié le 2 août 2024 sur Expedia
Dishes and glasses were disgustingly dirty in the cupboards, wooden floors squeaked horribly, toilet did not flush, sink drained very poorly, ice maker did not stop after being shut off, made a terrible noise all night and couldn’t sleep. They couldn’t produce a second key card for our room. The mgr Dave could not produce a receipt for small purchases at the counter and continued to ignore my request for one stating, “you’re all good” repeatedly. He was obviously sick and coughing, sweating profusely. We bought a bag of pop corn from the front desk and it legitimately tasted a year old it was that stale and soft. The mattress on the bed was so soft it felt like we were sleeping on a bean bag. I canceled my second night and asked for a refund. I will never return and feel they should have even discounted my one night stay.
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are sorry to hear that your stay was not up to the Hilton standard, and we hope that in the future you will allow us the opportunity to host you again and provide a better experience.
par un voyageur
Publié le 2 août 2024 sur Expedia
Lovely hotel with real wood flooring and brick walls in rooms and throughout facility.
Commentaires de Gestion de l’hôtel
28 août 2024 par AGM, Gestion de l’hôtel
Thank you so much for choosing the Homewood Suites! We are glad to hear you enjoyed your stay and we hope that we can host your next visit to Grand Rapids! Please have safe travels!
