Note fondée sur 931 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 nov. 2024
Commentaires de Gestion de l’hôtel
27 nov. 2024 par JW Marriott Grand Rapids, Rooms Division Manager, Gestion de l’hôtel
Hi Angela, thank you for taking a moment to rate your experience with us. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.
par un voyageur
beautiful room
Publié le 27 août 2024 sur Hotelscheck in was 4:00. our room was not ready until 4:20, which made us late for getting dinner and to a concert on time. otherwise our stay was very nice
Commentaires de Gestion de l’hôtel
3 sept. 2024 par JW Marriott Grand Rapids, Rooms Division Manager, Gestion de l’hôtel
Thank you for your feedback. We apologize for the delay in getting your room ready and any inconvenience it caused with your plans. We're glad to hear that, despite this, you had a nice stay with us. We appreciate your understanding and hope to provide a more seamless experience for you next time.
par un voyageur
Publié le 26 août 2024 sur Expedia
Absolutely loved the amazing staff!! The room was beautiful...next time we'll stay longer.
Commentaires de Gestion de l’hôtel
26 août 2024 par JW Marriott Grand Rapids, Gestion de l’hôtel
Hi Jillian, thank you so much for your kind words! We’re thrilled to hear you loved our staff and enjoyed your beautiful room. We look forward to having you stay with us longer next time!
par un voyageur
Publié le 24 août 2024 sur Expedia
I think it’s crazy that I paid over 300$ for a room and I got single ply toilet paper.
Commentaires de Gestion de l’hôtel
26 août 2024 par JW Marriott Grand Rapids, Gestion de l’hôtel
Hi Avalena, thank you for your feedback. We apologize for not meeting your expectations regarding the bathroom amenities. We’ll make sure to address this concern to improve the guest experience. Your satisfaction is important to us, and we hope to have the chance to serve you better in the future.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par JW Marriott Grand Rapids, Gestion de l’hôtel
Hi Caleb, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!
par un voyageur
Publié le 18 août 2024 sur Hotels
The hotel is nice beautiful and the rooms are nice. A bit over priced for the size of the rooms and for me the bed was not comfortable as it was to hard.
Commentaires de Gestion de l’hôtel
20 août 2024 par JW Marriott Grand Rapids, Rooms Division Manager, Gestion de l’hôtel
Thank you for your feedback and for staying with us! We're happy you enjoyed the beauty of our hotel and the room design. We understand that comfort is key, and we're sorry to hear the bed wasn’t to your liking. We are excited to let you know that we are going through guest room improvements and our beds are one of the touch points we are improving. We hope to welcome you back for a more comfortable stay in the future!
par un voyageur
Publié le 5 août 2024 sur Expedia
Always a pleasant experience at the JW Marriott in downtown Grand Rapids. Excellent choice.
Commentaires de Gestion de l’hôtel
9 août 2024 par JW Marriott Grand Rapids, Rooms Division Manager, Gestion de l’hôtel
Hey Anthony, thank you for your continued support! We're delighted to hear that you always have a pleasant experience at the JW Marriott in Grand Rapids. We look forward to welcoming you back for many more excellent stays!
par un voyageur
Publié le 1 août 2024 sur Expedia
Beautiful rooms
Commentaires de Gestion de l’hôtel
2 août 2024 par JW Marriott Grand Rapids, Rooms Division Manager, Gestion de l’hôtel
Hey Deborah, thank you for your kind words! We're thrilled to hear you enjoyed our beautiful rooms. We hope to welcome you back for another wonderful stay soon.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
The nightly rate was over $500 per night. To stay in downtown grand rapids??? I had no other great choices, but it was certainly not worth the rate!
Commentaires de Gestion de l’hôtel
2 août 2024 par JW Marriott Grand Rapids, Rooms Division Manager, Gestion de l’hôtel
Hi Jenifer, thank you for your feedback. We're sorry to hear you felt the rate did not meet your expectations. We continuously strive to provide value and a great experience for our guests. Your comments will help us improve, and we hope you'll consider staying with us again in the future.
par un voyageur
Great location - a bit overpriced for what it is.
Publié le 27 juill. 2024 sur HotelsThis was out first stay at the JW and it was good overall. The location is fantastic and the shower in the bathroom was great. I've stayed at many similarly priced hotels before and this one was just middle of road based on the price point. The top selling point of this hotel is easily the location.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par JW Marriott Grand Rapids, Gestion de l’hôtel
Thank you for sharing your feedback! We're delighted to hear that you enjoyed our fantastic location and the shower in your bathroom. We appreciate your honest comparison and will use your insights to strive for excellence. We hope to welcome you back for an even better experience in the future.
