Note fondée sur 238 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Good location but needs an elevator. Hard carrying luggage up stairs. Other than that what I expected
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Andrew,Thank you for your feedback! We’re glad to hear you enjoyed our good location in Branson, MO. We understand that carrying luggage up the stairs can be challenging, and we truly apologize for any inconvenience this caused during your stay. Your comments are important to us as we continue to improve our services. We hope to welcome you back in the future for an even better experience!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi William, Your excellent experience with us makes us happy. It's rewarding to know we met your expectations and made your stay exceptional. Hope to see you again at Rodeway Inn Grand Rapids.
par un voyageur de Sioux Falls
Publié le 14 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
16 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Pedro,Thanks for taking the time to give your review. Unfortunately, we didn't live up to your hopes during your stay. We care about what you think, and we'd love to hear more about what could have made your visit better. Feel free to get in touch with us if you have any special concerns, so we can work on making things better for future guests. We hope to have the chance to see you again and make your experience better.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear James, Thank you for the review and for staying with us while you were in Rodeway Inn Grand Rapids. Feedback like this allows us to improve and move towards providing the best possible experiences for our guests.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Gary,I appreciate your flawless rating. It's lovely to hear that your time with us was amazing. We work hard to make every visitor's stay extraordinary, and your encouraging comments let us know that we're doing a good job. Please let us know if there was something in particular you liked or if there was anything we might do better. eagerly awaiting your next visit!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The condition was not attractive, felt very dirty. Rooms were fair. Do not recommend.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi William,Thank you for sharing your feedback. We're sorry to hear that you found the condition of our hotel less than satisfactory. We strive to maintain high standards and your comments are valuable in helping us address areas for improvement. We appreciate your input and hope you'll consider giving us another chance in the future.
par un voyageur de Grand Rapids
Publié le 30 août 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jonathan,Thank you for being our guest at Rodeway Inn Grand Rapids. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our great location, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 26 août 2024 sur Expedia
The Hotel needs an update. The room was very dirty, and the hallways and rooms smelled horrible. We had a funeral to go to and everything was so last minute, or I would have said something and stayed somewhere else. I would definitely not recommend this place to anyone.
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Jessica, I'm truly sorry to hear about your experience during such a difficult time. It’s concerning to know that the cleanliness and condition of your room and the hallways fell far below your expectations. We understand how important it is to have a comfortable and welcoming environment, especially during challenging moments like this. Your feedback is invaluable, and we'll be addressing these issues immediately to ensure that this doesn’t happen again. Thank you for bringing this to our attention, and we apologize for any added stress this may have caused.
par un voyageur
Publié le 26 août 2024 sur Expedia
The pictures are deceiving.
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Management, Gestion de l’hôtel
Thank you, Lakeisha, for your review. We are very sorry we did not live up to our high standards of exceeding expectations. We take feedback very seriously as guest satisfaction is our top priority and will investigate this matter. We hope to have the opportunity to welcome you back for another chance on your next holiday.
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Management, Gestion de l’hôtel
Thank you, Tina, for your feedback and we apologize that your stay did not live up to our high standards of exceeding expectations. At Rodeway Inn Grand Rapids, we are committed to offering the best guest experience and will look into these comments to ensure that this does not occur for future stays. We hope to have the opportunity to welcome you back again.
