Note fondée sur 221 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 août 2024 sur Expedia
Multiple hairs on the sheets, sheets felt like they werent even cleaned. Basic room for one night but for the price not worth it. Bed was not comfortable, staff unfriendly and just coffee served in the morning. Only thing good is convenient location to most stores and highway. Would not recommend or stay again.
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Alanna, Cleanliness is at the top of our priority list. We work hard in Rodeway Inn Grand Rapids to keep up the highest possible standards and I’m sorry that we fell short this time. Thank you for taking the time to leave this feedback and rest assured that these comments will be looked into. We hope to have the opportunity to welcome you back for a much better experience in the future.
par un voyageur
Awesome stay!
Publié le 29 juill. 2024 sur HotelsI had a great stay here. The check in was smooth , the people were friendly and when i come back to the area I'll definitely stay here again!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Josh!Thanks a lot for your great comments! We're so glad you had an enjoyable stay at the Rodeway Inn Grand Rapids. You made our check-in process easy, and it's great to hear that our staff was helpful. We can't wait to see you again next time you're in the area. Have a nice day!
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Bradley,Your perfect score is very important to us. Thanks for letting us know that we met your needs. It makes us feel great to know that our efforts to provide great service are appreciated. We hope you'll come back soon.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Sulaiman!We are very happy that your stay was wonderful! That everything exceeded your expectations is fantastic to hear. It's wonderful to hear that our team's meticulous attention to detail paid off in your delightful experience. We look forward to seeing you return for yet another wonderful visit!
par un voyageur
Publié le 16 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Thank you so much for the kind words Humberto. We work hard to provide the best experience possible and are happy to hear you enjoyed your stay at Rodeway Inn Grand Rapids at 4855 28th ST SE. Looking forward to seeing you again soon!
par un voyageur
Publié le 14 juill. 2024 sur Expedia
There was no breakfast as advertised. The website said $60 and was charged $90. No elevator. Was skechy as soon as we walked into the lobby.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Lee, I'm sorry to hear about your experience during your recent stay with us. It's disappointing to know that our breakfast service did not meet your expectations and that there was confusion regarding the room rate. Your feedback about the absence of an elevator and your initial impression of our lobby is also duly noted. We strive to provide accurate information and a comfortable environment for all our guests, and we apologize for any inconvenience caused. Please know that we'll look into these issues to ensure they are addressed for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Veronica, Thank you for the review and for choosing to stay with us while you were in Rodeway Inn Grand Rapids. Feedback like this allows us to improve and move towards providing the best possible experiences for our guests.
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Sheila, We work hard to keep our pricing as competitive as possible but apologize that you feel you didn't receive a positive experience. Thank you for the feedback as we strive to do better.
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Jessica, Thank you for choosing to stay with us and for taking the time to leave feedback. We're glad you stayed at our hotel and appreciate your rating. Your feedback helps us improve!
par un voyageur
Publié le 29 juin 2024 sur Hotels
Room was clean, comfortable, and quiet!
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jeff!Thank you so much for your nice comments! We're glad to hear that you liked how clean, relaxing, and quiet our Rodeway Inn Grand Rapids rooms were. Creating a peaceful spot where our guests can unwind is one of our main goals. We really appreciate that you had a good time, and we hope to see you again soon for another peaceful stay!
