Note fondée sur 761 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Staff works delightfully with guests
Commentaires de Gestion de l’hôtel
21 août 2024 par Star, Gestion de l’hôtel
Dear Najla,Thank you for your wonderful feedback! I’m delighted to hear that our staff made such a positive impression and provided excellent service during your stay. We truly value the opportunity to make our guests feel welcomed and well taken care of. Your kind words will be shared with the team, and we’re thrilled that their efforts contributed to a delightful experience for you. We look forward to having the pleasure of welcoming you back in the future!Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 16 août 2024 sur Expedia
I want my money back! This place made us ill!!!
Commentaires de Gestion de l’hôtel
21 août 2024 par Star, Gestion de l’hôtel
Dear Lisa,I’m really sorry to hear about your experience and that you felt unwell during your stay. Your health and satisfaction are very important to us. Please contact Choice Hotels customer service team directly so we can address your concerns and work towards a resolution. We take these matters seriously and want to ensure we make things right. Thank you for bringing this to our attention.Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 13 août 2024 sur Expedia
Yo many things
Commentaires de Gestion de l’hôtel
14 août 2024 par Star, Gestion de l’hôtel
Dear Juan,I’m truly sorry to hear that so many aspects of your stay were unsatisfactory. This isn’t the level of service we strive for. We’ll review your review to prevent similar problems in the future. Thank you for your feedback, and if there’s anything specific we can do to make things right, please let us know.Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Star, Gestion de l’hôtel
Dear Katina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Very poor service
Publié le 8 août 2024 sur HotelsOur stay was for 5 nights. Not once was our room cleaned or towels brought to us. Asked the front desk day 2 and nothing. My daughter had to find the cleaning lady to obtain them. Day 3 was told “service is scheduled for today”. Out all day and upon return, nothing was done. Daughter again had to find cleaning lady for toilet paper. Trash was piled up in our room for days. Day 4 went to the pool to swim and get a towel or 2 and there was the smell of marijuana and open liquor bottles by the pool. Thankfully my kids did not get to them. Sad because place was at a quiet, beautiful location. Nice room. Very poor service!
Commentaires de Gestion de l’hôtel
14 août 2024 par Star, Gestion de l’hôtel
Dear Michelle,I’m very sorry to hear about the service issues you experienced during your five-night stay. It’s unacceptable that your room wasn’t cleaned or restocked with towels as expected, and that you had to repeatedly seek out the cleaning staff. I understand how frustrating it must have been to deal with piled-up trash and inadequate amenities.The situation at the pool is also concerning, and it's not at all reflective of the environment we strive to provide for our guests. I’ll be addressing these specific issues with our team to ensure that we improve our housekeeping procedures and enforce stricter policies around pool area behavior.Thank you for bringing this to our attention, and I genuinely apologize for the inconvenience you faced. If you’d like to discuss this further or if there’s anything we can do to address your concerns, please reach out directly. Your feedback is important to us, and we want to make things right.Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Star, Gestion de l’hôtel
Dear Seirra,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the hotel on your recent visit. I have shared your feedback with all department to better handle these types of situations differently in the future. Feedback from our Choice Guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur de Berrien Springs
Publié le 4 août 2024 sur Expedia
Sticky floors for some reason, no clean smell in hallways and rooms. It smelled like humid dirt. The carpets look dirty. Water comes out the shower.
Breakfast was excellent and the personnel was very kind. Good location for dinning options and quiet surroundings.
Commentaires de Gestion de l’hôtel
5 août 2024 par Star, Gestion de l’hôtel
Dear Ivan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the quality and condition of the hotel on your recent visit. I have shared your feedback with the housekeeping department to better handle these types of situations differently in the future. Feedback from our Choice Guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Star, Gestion de l’hôtel
Dear Katina,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites.As a Choice Guest you are truly valued.Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.Sincerely,Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Star, Gestion de l’hôtel
Dear Amber,Thank you for taking the time to rate your experience! We’re glad to hear your feedback and appreciate your input. If there’s anything specific we can do to improve or enhance your future stays, please let us know. We’re always striving to provide the best possible service and look forward to the opportunity to exceed your expectations next time.Kestarra BrownGeneral ManagerSleep Inn & Suites
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Star, Gestion de l’hôtel
Dear Valerie,Thank you for taking the time to rate your experience! We’re glad to hear your feedback and appreciate your input. If there’s anything specific we can do to improve or enhance your future stays, please let us know. We’re always striving to provide the best possible service and look forward to the opportunity to exceed your expectations next time.Kestarra BrownGeneral ManagerSleep Inn & Suites
