Note fondée sur 733 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
Check in staff told me that there was no such thing as a one bedroom suite with a solid door between the bedroom and the living room, even though I’d called ahead and someone on staff did tell me exactly which room to reserve for exactly this feature. They even argued with me about it and implied that I was the one who made the mistake. Then when we entered the room lo and behold there was a door. Front desk staff should know basic room inventory and features and avoid gaslighting guests if they are poorly informed.
Commentaires de Gestion de l’hôtel
12 août 2024 par Jay, Gestion de l’hôtel
Good morning Marina, Let me first Thank you for choosing to stay with us here at the Holiday Inn Express - Grants Pass and expressmy deepest apologies you were made to feel the way you did. I have spoken with our agents and althoughwe are aware of the features and offerings at our property as noted in your review and we were able to guide you a room with that feature, there is an agent who was not aware fully of our room features which caused this incidentat check-in. Please know that we have taken steps to correct this issues, and again apologize that you had a bad experience at our property.We look forward to hosting you on a future trip. Thank you, Jay K. Holiday Inn Express - Grants PassFront Office Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
all staff was pleasant and accommodating.
Commentaires de Gestion de l’hôtel
12 août 2024 par Jay, Gestion de l’hôtel
Kelli - Thank you for giving us a perfect score on your review. We do appreciate that. We hope you will choose to stay with us in the future when you travel through Grants Pass. Until then, have a great day!
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par CNM, Gestion de l’hôtel
Hey there Sarah,Thank you for taking the time to review our property, though we are sorry to see that it wasn't completely up to your liking! We hope you can join us again for a better experience.Sincerely,
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Jay - Front Desk, Gestion de l’hôtel
Barbara, Thank you for taking time to review our property. We hope to see you on a future trip through the area.
par un voyageur de Sherwood
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Jay - Front Desk, Gestion de l’hôtel
Stephen, Thank you for taking time to review our property. We hope to see you on a future trip through the area.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par CNM, Gestion de l’hôtel
Hey there!Thank you for taking the time to review our property, though we are sorry to see we didn't warrant a full 10 out of 10. We hope you might consider joining us again in future and we can try to make it a better experience!
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Everything is good except the upper floor (I am on second floor) have strong noise when people walking.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par CNM, Gestion de l’hôtel
Hey there Tao,Thank you for writing to us and for a full five star review! We are glad you enjoyed your stay with us despite the loud people above, and hope you might have a chance to join us again, where we can try and get you on a higher floor next time!
par un voyageur
Could use a remodel
Publié le 14 juill. 2024 sur HotelsThe beds were very comfortable and the staff was friendly. However the hotel is old and the standard lower than other Holiday Inn Express hotels. There was some mold in the ceiling in the shower, and no bathroom fan. The power went out several times during our stay- don’t know if it was an internal problem or if it was in the neighborhood due to the heat. The refrigerator turned off most likely because of the power outage.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Thank you for choosing to stay with us on your recent trip to Grants Pass. We appreciate it very much and we appreciate the amazing review. We understand we are slightly dated and are planning a remodel soon! We have had some power outages and none were due to issues within the hotel. I was not aware of multiple outages but two in the span of a couple of weeks for about an hour each time. The Power Company responded to return power to area effected. Thank you again and we look forward to your next visit so we can continue to earn your business in Grants Pass.
par un voyageur de Kirkland
Publié le 10 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Jay - Front Desk, Gestion de l’hôtel
Hello - Thank you for taking time to review our property with a perfect score. We look forward to seeing you on a future visit.
par un voyageur de LAKE HAVASU CITY
Publié le 8 juill. 2024 sur Expedia
I enjoyed the scenery and landscaping.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par CNM, Gestion de l’hôtel
Hey there Carole,Thank you for your kind words and five star rating! We are so glad you enjoyed your stay with us, and hope you will have a chance to join us again soon!
