Ratings based on 829 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from GRINDSTONE
Posted Nov. 1, 2024
There was food and fingernails all over the carpet, walls had mold growing on them. Other then the desk staff who were very friendly, we ran into other staff who were not friendly and rude
Comment from Hotel Management
Nov. 1, 2024 by Joe, General Manager, Hotel Management
Hi Jacob, Thank you for staying with us and for your feedback.My apologies for any inconvenience you had during your stay. I have shared your comments with Housekeeping so that we can work harder to make sure these issues don't happen again. We appreciate your business.
by A traveller
Posted Oct. 4, 2024 on Expedia
The family suite that I paid quite a bit extra for was not available when we showed up. This was after a 12 hour drive with 2 kids. They had given it to a wedding party and blamed it on me booking through Expedia instead of directly through them. They sent 3 adults and 2 kids to stay in a standard room. It hadn't even been cleaned since the last guest. Then I had to wait 30 minutes in line and they moved me to another room that wasn't a suite but they claimed it at least had a sofa bed. When we got to the room, it did not have a sofa bed. I then stood in line again for another 30 minutes and the assistant manager finally gave us a room with a sofa bed (but it was not a suite and did not have a separate bedroom, like was advertised and I had paid for). Then on the second night we got back to the hotel after midnight and our keys did not work to get in to our room. My children had to sit and wait for over 45 minutes while I stood in line to get the attendant to fix the the key.
I feel as though I should at least receive a partial refund as I did not get the room I paid for and for all the stress this caused on our family trip. I have been using expedia for over 20 years now for my travels and am questioning whether or not I should use it again.
Comment from Hotel Management
Oct. 7, 2024 by Joe- General Manager, Hotel Management
Hi Justina, Thank you for staying with us and for your feedback.My apologies for any inconvenience you experienced while with us. I have passed your comments on to our Engineers so they can double check your lock to be sure it does not give any future guests any trouble. We appreciate your business.
by A traveller
Holiday inn review
Posted Oct. 4, 2024 on HotelsDoor didn’t lock when you left your room wouldntt shut closed tight …No microwave in room , microwave in lobby didnt work . Balcony door got stuck with the dead bolt had tape around the door handle.No ice in the icemachine ..Service was extremely slow Stayed in room 252 on September 29,
by A traveller
Posted Oct. 2, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by Joe- General Manager, Hotel Management
Thank you for staying with us, We appreciate your business.
by A traveller
Posted Sep. 30, 2024 on Hotels
by A traveller
Posted Sep. 29, 2024 on Hotels
by A traveller
Posted Sep. 29, 2024 on Expedia
The staff were amazing .. no hot water for my shower though .. the gym had no working treadmills an the pool an jacuzzi were closed
by A traveller
Posted Sep. 25, 2024 on Expedia
loved the country bar that was on the property!
by A traveller
Worst vacation ever
Posted Sep. 19, 2024 on HotelsThe place wasn’t that clean, inside pool was closed, hot tub was closed, gym had a nasty smell to it, NO ICE all the machines didn’t work, they made us wait 3 hours for our room and we just drove in a car for 7 hrs to get there, AC was broken had to switch rooms again, staff was rude.
by A traveller
Posted Sep. 17, 2024 on Expedia
