Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,1 Service et personnel
1,9 Confort de la chambre
1,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de France
Publié le 12 sept. 2019 sur Expedia
Chambre en pas trop bon état , la literie était horrible. Il faisait très froid et pas d’autres possibilités d’avoir une couverture supplémentaire que de la payer
Commentaires de Gestion de l’hôtel
12 sept. 2019 par Elliot Marobela, Gestion de l’hôtel
Thank you for the review on the room i am not so quite sure which room did the client use however we make sure that there is no extras that need to be payable by the client when requesting extra facility. We are never request any fee for the such however we shall ensure that the client get information as to about the extra blankets or sheet.
Thank you
par un voyageur
Publié le 6 janv. 2020 sur Hotels
par un voyageur
Worst resort I've been to
Publié le 3 janv. 2020 sur HotelsThe expectation was not as it was advertised. Its a self catering but there is no refrigerator in the room. The building is delapidated with a smell. We ended up checking out early.
par un voyageur
Publié le 2 janv. 2020 sur Hotels
The place is very dirty . It deserves to be shut down. The place is horrible . We couldn’t stay for the days with paid for .
par un voyageur
Publié le 29 déc. 2019 sur Hotels
par un voyageur
Publié le 23 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Elliot Marobela, Gestion de l’hôtel
Thank you for you respond, we are able to correct our selves to reach the rate of your expectation.
Thank you
par un voyageur
Per brevi soste
Publié le 23 déc. 2019 sur HotelsDi facile localizzazione, è una vasta area recintata con diversi bungalow tondi col tetto in paglia o mini abitazioni. Le ho provate entrambe. Pulizia e condizioni generali nella norma. Le unità più vicine alla strada risentono del passaggio dei veicoli e sono poco tranquille. È presente una piscina con l'acqua torbida, non si vedono i piedi quando sei in piscina. Al mio arrivo mi volevano fare pagare di più perché dicevano che avevo pagato poco .... cosa dire ... rifiutare con fermezza e tutto si sistema ... questa è Africa ! Discreto rapporto qualità prezzo.
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Elliot, Gestion de l’hôtel
We are grateful with your honest opinion. It is unfortunate that you find that our swimming pool was not clear as expected due to regular rain that we get in the area. you clean and make sure the pool is clear then rain disturb. We are working hard to ensure that our standard meet the expectation of our guest, we will make sure that your next visit will definitely meet the standard.
Thank you
par un voyageur
Unsatisfactory
Publié le 21 déc. 2019 sur HotelsThe place qas falsely advertised it is not what i expected, was advertised as a self catering but had o stove or fridge bathrooms were terrible and there were even cockroaches in the kitchen area
Commentaires de Gestion de l’hôtel
16 janv. 2020 par Elliot Marobela, Gestion de l’hôtel
Hi Nompumelelo
Thank you for your honest opinion. We are grateful that you have mentioned, we are assure you that your next visit will definitely be different experience in Panorama.
Please feel free to contact my office direct so we can be able to engage on your experience.
Thank you again for your comment
Elliot
par un voyageur
Disappointed
Publié le 17 déc. 2019 sur HotelsNot pleasant
par un voyageur
Publié le 7 oct. 2019 sur Expedia
The place is expensive for no reason and the rooms are smelling a bad odour.
Commentaires de Gestion de l’hôtel
10 oct. 2019 par Elliot Marobela, Gestion de l’hôtel
Hope you are well. Thank you for your comments. Graskop on its own have its own environment of its kind. Rooms are quitly cleaned regularly to avoid such smell this is made by rainy area with the humidity of its kind.
We are working hard to ensure that our rooms smell much better and welcoming for new arrivals.
