Avis Lakefront Berkshires Retreat w/ Deck, Dock & Boat!

Hi Margaret, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The house indeed has four bedrooms and two of them are located on a separate, raised, and fully-finished lower level. We understand that preferences vary, and we want to clarify that each of these bedrooms does have a window. However, we acknowledge that the view from one of the lower-level bedrooms is not as scenic as the others, looking at a storage area rather than the lake.- Regarding the firing range near the property, we want to assure you that it is a well-managed fish and game club with responsible members, including local police officers and firemen. They operate within legal and safe parameters, with firing allowed only during specific hours. The range has recently undergone improvements to enhance safety, and it is designed to point away from the house. We've been renting in this location for 27 years, and you are only the second one to mention this matter. The occasional sounds of firearms are not constant, and there is no danger outside the club property.- We regret any discomfort you experienced during your stay. Had you contacted us during your week-long visit, we could have provided assistance or addressed your concerns promptly. Our caretaker/cleaner and our contact information were available for any issues that may have arisen.- Our property is a rustic retreat in the woods on a lake, and while it may not offer the urban luxury experience, most guests appreciate the natural surroundings, the lake, fishing, swimming, and wildlife.We genuinely hope you were able to enjoy some aspects of your stay, and we appreciate your feedback, as it helps us to improve.

Hi Mark, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. Thank you for sharing your thoughts on the location! As we value guest satisfaction, we're sorry to hear your stay fell short of your expectations. - Communication is important to us and we made sure to provide you with our usual information before your arrival. Throughout your 5-day stay, we didn't have the pleasure of hearing from you in any way. Although we're available via email, text, or phone around the clock, we didn't receive any contact from you. Our wonderful and attentive Guest Contact always leaves her contact information and she hasn't received any communication from you either. If you had let us know about any concerns or issues, we would have jumped into action immediately to address them as our Guest Contact lives just 5 minutes away. - Guests can rest assured that our roof doesn't leak, but on windy, rainy days, some rain might enter through the chimney and land on the sturdy 6x6-foot platform where the woodstove sits, which is raised a foot above the floor. These few drops of water are harmless and could have been easily wiped up with a paper towel or cleaned by Chrissy, our caretaker if they had been notified. - The kitchen faucet is leak-free under normal use. It's a single-handle faucet, and to completely stop the flow, you should pull it down firmly. If you turn it to the right or left, there may be a minor drip. - It's important to us that guests have all the necessities for their stay. If light bulbs happen to burn out, we have plenty of spares in the kitchen cabinet, just like many other supplies. If guests find themselves unable or unwilling to change a light bulb, Chrissy would be more than happy to assist with the task. - The house receives professional cleaning before every guest's arrival, and Chrissy diligently addresses any cobwebs. Due to the home being located in a wooded area, cobwebs outside are quite typical, and even after cleaning, they can reappear indoors relatively quickly. - We're excited to share that we've upgraded the deck with a brand-new table to replace the older one. - For guest use, we offer up to 8 life preservers. We take great care of our amenities and if there were any that needed to be addressed, reaching out to us would have given us the opportunity to assist you. - This summer, we've hosted a continuous stream of guests, and we've also enjoyed the property ourselves. We're pleased to share that we've received positive reviews and comments from everyone, and no one has raised any concerns or complaints regarding any odors. - In regards to the sliding door, that issue can easily be fixed. We will ensure to inspect it and make any repairs if necessary. We've been at this for 45 years, putting in our utmost effort to create a wonderful experience, and we're committed to continuing our hard work. We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

Logan, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -Our listings are carefully built to reflect our properties in an accurate light and we use professional photos so guests have an idea of what to expect -We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to be addressed. We would have been happy to send our team out to resolve the issues immediately so that you could enjoy the home -We have found the roof does not leak, however, sometimes in heavy rain and wind, the wind blows some water down the chimney and it drips a few drops on the top of the wood stove -We have never experienced issues with mold in the rental. We investigated the home after we heard of this concern, and found no evidence of mold -We were aware of the high water, and were sure to notify you beforehand, we have no control over mother nature and the spring rains. The dock is a permanent dock, not a floater, and it doesn't go up and down with the water level. The lake is high right now with all the snow melt and the higher-than-normal spring rains, so some of the dock has water on it. Normally the water begins to slowly go down as it exits the drain on the dam at the far end of the lake. We really can't do much about the lake level and just have to wait until the water recedes. You may use the dock as you see fit, but, there might be some water still on it -The deck on the renter's side of the property is in perfect condition. It is relatively new and very sturdy. On the owner's side of the property, where renters are not allowed, and where this is carefully explained in our welcome letter, some of the deck boards could use some replacement. This area is cordoned off with yellow rope. We'll take care of the boards on our side, but, to reemphasize, this is an area where renters are not allowed, and they are thoroughly advised of this in several ways We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience!