Note fondée sur 243 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Rockville
Publié le 6 oct. 2024 sur Expedia
Excellent location for access to local wildlife refuge. Plenty of eating options nearby.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Daniel,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our excellent location, which offers easy access to the local wildlife refuge and a variety of dining options nearby. We strive to provide our guests with a convenient and enjoyable experience and we hope to welcome you back soon for another great stay!
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Very friendly and helpful staff. Nice pool!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Your benevolent words are highly commendable! I’m so glad to hear you enjoyed our friendly and helpful staff, as well as the nice pool. We strive to create a welcoming atmosphere for our guests and it’s great to know we hit the mark during your stay. We hope to see you again soon for another relaxing visit!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jason,Your 10-star rating is greatly appreciated. We thank you for recognizing the overall service of our hotel. Our Team takes pride in ratings like this as it shows the level of our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Steven,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
We arrived late at night and checked in with no problem. Once in our room, we found that the bathtub was dirty and contained hair. The next morning, I tried to use the iron to press my shirt. The iron would not heat up. I went to the front desk to request another iron, but it was never exchanged. We stayed for two nights and our room was not cleaned after the first night- no fresh towels, etc. Would not stay at this location again.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jennifer,Thank you for sharing your feedback about your stay with us! We are extremely regretful about your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again. Kindly visit again!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Megan,Greetings! We're thrilled that you enjoyed your recent stay with us. Your glowing 10-star rating means a lot to our team and we can't wait to host you again soon. Safe travels until we meet again!
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Terren,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Andrew,Thank you keenly for your extraordinary 10-star rating! Your satisfaction means the world to us and we are thrilled to have exceeded your expectations during your stay. We cannot wait to create more memorable moments for you in the future.
