Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 févr. 2023 sur Expedia
Great stay, staff extremely nice
Commentaires de Gestion de l’hôtel
2 mars 2023 par Hotel Management , Gestion de l’hôtel
Dear Francoise, Thank you for including Extended Stay America in your travel plans. We were delighted that our staff was attentive to your needs and made you feel at home. Our team works hard to ensure guests enjoy a comfortable and carefree stay, and we're glad this was your experience. Thank you for recommending us to future guests, and we hope to see you again soon. We hope to be your hotel of choice anytime you visit Great Falls.Sincerely,Hotel Management
par Thierry
Bien situé
Publié le 12 oct. 2017 sur HotelsHôtel situé sur les bords du Missouri, bon confort, déception en ce qui concerne le PDJ inexistant, juste un placard dans le hall avec quelques barres vitaminées, pas de salle dédiée donc à prendre debout ou dans la chambre.
Commentaires de Gestion de l’hôtel
14 oct. 2017 par Manager, Gestion de l’hôtel
Thanks for being our guest at Extended Stay America. We are happy to read you had a comfortable stay and that our location was perfect for your needs. Your feedback in read to breakfast will be shared with our food and beverage team. Thank you for your review. We look forward to your next visit!
Sincerely,
Hotel Management
par Jason de quebec
Publié le 15 avr. 2016 sur Hotels
Bon rapport qualité prix. Les personnes à l'acceuil étaient tres gentilles aussi.
par un voyageur
Publié le 17 août 2024 sur Expedia
par un voyageur
Publié le 12 août 2024 sur Expedia
We liked the green public space on the Missouri River available to us directly behind the property.
We had a private kitchen to prepare all our meals. They had dishes, utensils, and cookware available.
Desk staff was friendly, easily available, and helpful. I interacted quite a bit with Jenn and Nicole - they both were a great help.
The assistant manager Eric, and the manager (whose name I did not catch) were also welcoming, and let us know they appreciated us as guests.
par un voyageur
Publié le 11 août 2024 sur Expedia
My wife and I make a yearly trip to Great Falls to visit family. I was born here and love this town. However, over the last few years we've noticed the quality of this hotel go down hill. Little things over the last few years have added up until this most recent stay where we:
-didn't get any fresh towels, and when we asked for some, we were told we had to get dressed, bring our towels down to the front desk, and then they'd supply us some
-didn't get any additional pillows despite us asking for only one additional pillow
-poor service
-the room smelled like mildew and cigarette smoke, despite us staying in a non-smoking room
-the mattress was uncomfortable and left my wife and I with sore backs and hips every morning
-havent had any room service/cleaning for the entire week we stayed.
Also, my wife started having a reaction to something in the room. The only other time she had a reaction like this was when she lived in a house with mold issues.
When we complained about some of these things, they blamed corporate policies, and covid (it's 2024...)
We absolutely won't be staying here again. We were hoping it'd get better due to its location. But it seems that won't be the case.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Cody, Thank you for sharing your experience. We’re truly sorry to hear about the issues you faced during your stay, including the lack of fresh towels, poor service, and room conditions. This is not the standard we strive to uphold. We are addressing these concerns with our team to improve our service and ensure better guest satisfaction. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the chance to provide a better experience in the future. Sincerely,Hotel Management
par un voyageur
Publié le 5 août 2024 sur Expedia
The only complaint is that the room smelled a like musty .
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Geraldine, Thank you for sharing your feedback. We apologize for the musty smell in your room. Your comfort is important to us, and we are addressing this issue with our housekeeping team to ensure it doesn't happen again. We appreciate your input and are committed to improving our guest experience. We hope to have the opportunity to serve you better at Extended Stay America in the future.Sincerely,Hotel Management
par un voyageur de Provo
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 2 août 2024 sur Expedia
Jenn at the front desk was wonderful. She addressed my concerns, always greeted me with a smile, and offered helpful suggestions.
Eric was professional, remained calm under pressure (there was a water leak in another room; he kept the hotel informed and it was fixed quickly).
A big plus to us was the green space in the back of the hotel that went down to the Missouri River. Picnic tables, benches, playground, great to walk your dog, and you could even get in the river.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
