Note fondée sur 1 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2022 sur Hotels
par un voyageur
Publié le 11 sept. 2024
Great service
Commentaires de Gestion de l’hôtel
12 sept. 2024 par General Manager , Gestion de l’hôtel
Dear Joycelain,Thank you for your feedback! We’re glad you experienced excellent service at Heritage Inn and hope to welcome you again soon!The Heritage Inn"The Power of Independence"
par un voyageur
Publié le 30 août 2024
par un voyageur de SHERIDAN
Publié le 9 août 2024
No housekeeping unless staying more than 7 days. You could request towels etc at front desk. The hallways were constantly full of dirty towels. AC did not work and it was 97 degrees out. Front desk couldn’t help me, move me to another room, referral to another property or refund. After waiting for a manager, the person behind me had booked a block of rooms 8 months prior. Upon check in, they were all spread out. When manager arrived to assist me, she simply signed on the computer and moved to to another room with its own AC unit, not a shared unit.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Kelly,Thank you for sharing your valuable thoughts. It was an honor to host you, and we're sorry you had A/C difficulties. Rest assured, we'll discuss your comments internally so we can do better going forward. Next time you return to Great Falls, we hope to show you how we've improved.The Heritage Inn"The Power of Independence"
par un voyageur de SHERIDAN
Publié le 9 août 2024
My AC did not work. It was 97 degrees outside and 76 in my room. I waited hours and it just got warmer in my room. I asked front desk attendant and he said that there was no maintenance available, main AC unit was for a large number of units and the unit could not keep up. I asked for another room, a refund, a referral to another property, nothing, there was nothing he could do. I asked for a manager. I had to wait as she was on her smoke break. When she came in, she clearly smelled of cigarette smoke. However, she simply signed on the computer and moved me to a room in another part of building which had its own AC unit in the room. I didn’t even ask why I had to go through the inconvenience of the other person, especially since there were 2 other people waiting to his service or lack of.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Kelly,Thank you for sharing your experience. I'm sorry to hear about the inconvenience you faced with the air conditioning and our service. This does not reflect the service standard we strive to provide. We're glad we were eventually able to move you to a more comfortable room, but we apologize for the inconvenience and the wait. Your feedback is important, and we'll address these issues to ensure your next stay is seamless.The Heritage Inn"The Power of Independence
par un voyageur de Auburndale
Publié le 9 août 2024 sur Expedia
They do have a beautiful pool area. The breakfast was adequate. My major gripe is our room smelled of stale cigarettes we were told they have no other rooms available except for one on the second floor very far from the elevator. I am handicapped that walk was to far for me. They said it was because people smoke near the airconditioner. They need to take some time and clean the carpet clean the drapes and maybe that smell would go away. I did not see anyone outside my room smoking. It was disqusting but i didn't want to lose my $150 per night prepaid for the room. I would not reccomend this hotel to anyone.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Christal,Thank you for your review. It was a pleasure having you here; however, we regret your disappointment with your experience. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable and clean accommodations. We will have a discussion with housekeeping to ensure any odor issues are swiftly resolved. I hope you will give us another chance in the future to change your lasting impression.The Heritage Inn"The Power of Independence"
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Expedia
Amazing staff and beautiful, clean property
Commentaires de Gestion de l’hôtel
12 août 2024 par General Manager, Gestion de l’hôtel
Dear Wendy,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we're thrilled to hear that we made a good impression on you. Receiving recognition for the high standards of cleanliness we adhere to is always appreciated as well. Thank you for your glowing review, and we hope you return soon.The Heritage Inn"The Power of Independence"
par un voyageur
Publié le 9 août 2024 sur Hotels
par un voyageur
Publié le 9 août 2024 sur Hotels
