Note fondée sur 238 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointing
Publié le 19 sept. 2024 sur HotelsI was disappointed. Called the front desk before reserving to check on the poor, I was told it was all functioning, they didn't bother to tell me that the slide was only open on the weekends. So I booked the room and then found out on arrival about the slide. My kids were so disappointed, the slide was the only reason we booked at this hotel. The showed in our room had someone else's hair stuck to the wall, guess no one bothered to clean our shower. Also the sink in our bathroom hardly drained.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
I'm really sorry to hear about your experience. It’s disappointing to learn that the slide wasn’t open during your stay, especially since it was a key reason for your booking. I also apologize for the cleanliness issues in your shower and the sink drainage problem. This is not the standard we aim for, and I appreciate you bringing it to our attention. Your feedback is invaluable, and we’ll address these concerns with our team to ensure a better experience for future guests. Thank you for sharing, and I hope you'll consider giving us another chance.
par un voyageur de GREENCASTLE
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the perfect rating! We’re so glad you had a great experience. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the 5/5 rating! We’re thrilled to hear you had an excellent stay. We can’t wait to welcome you back!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the 5/5 rating! We're delighted to hear you had a wonderful stay. We can't wait to welcome you back!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 oct. 2024 par General Manager, Gestion de l’hôtel
Hello Robert,Thank you for your fantastic 5/5 rating! We’re thrilled to hear you had such a wonderful stay with us. Your positive feedback means a lot to our team.We look forward to welcoming you back for another great experience soon!
par un voyageur
Good experience
Publié le 7 sept. 2024 sur HotelsThe stay was very nice. Staff was friendly and professional.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your kind words! We're thrilled to hear you had a nice stay and found our staff friendly and professional. We hope to see you again soon!
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the 4/5 rating! We’re glad you enjoyed your stay and appreciate your feedback. If there’s anything specific we can improve, please let us know. We look forward to welcoming you back!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the 8/10 rating! We're glad you had a good experience. If you have any suggestions for improvement, we’d love to hear them. We hope to see you again soon!
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for the perfect 10/10 rating! We're thrilled to hear you had an excellent stay. We look forward to welcoming you back in the future!
par un voyageur
Publié le 23 août 2024 sur Hotels
Hot tub was roped off and the water slide supervisor shut the slide down 10 minutes early so he could get to his other job.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Manager, Gestion de l’hôtel
I’m sorry to hear about the issues with the hot tub and the water slide. That’s frustrating, especially when you’re looking forward to those amenities. Your feedback is important, and we’ll address this with our team to ensure better communication and service in the future. Thank you for bringing it to our attention, and we hope to provide a better experience next time.
