Note fondée sur 51 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for your kind words and for sharing your feedback with us. We are thrilled to hear that you had a pleasant stay with us and that our staff provided excellent service. Our team takes pride in delivering a seamless experience to our guests.
Your appreciation means a lot to us and motivates us to continue delivering the best hospitality. If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 28 août 2024 sur Expedia
Cancelled my booking on friday opened my booking on Saturday informed me i shoukd travel got 1 hr told booking cancelled spent a hour trying to contact them no refund no answer on phone digusting wont be using expedia agaon
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lisa, Gestion de l’hôtel
We are sorry for the inconvenience, Stephen! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
par un voyageur
Publié le 26 août 2024 sur Expedia
Notice on door to ring a number. We rang to be told shut and we had been transferred. Feel let down by Expedia. Guest house is nothing like the photo advertising it and looks run down and dirty.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Lisa, Gestion de l’hôtel
Sincere apologies, Les! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
par un voyageur
Publié le 9 août 2024 sur Expedia
par un voyageur
Good
Publié le 28 juill. 2024 sur HotelsThe front of house staff were so nice. Particularly Jackie.
par un voyageur
Great
Publié le 6 mars 2024 sur HotelsAlways good friendly place quiet and well located, free parking on forecourt.
par un voyageur
Leave from work.
Publié le 8 nov. 2023 sur HotelsQuiet and relaxing.
par un voyageur
Publié le 17 sept. 2023 sur Expedia
par un voyageur
Publié le 4 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Joey, Gestion de l’hôtel
Hi, Abigail! We are elated to know that you liked our services. Regards, Joey
par un voyageur
Worst Experience Ever & Atrocious Customer service
Publié le 27 août 2023 sur HotelsIt was our anniversary and we decided a reasonable stay in GY for a week. I made one of the biggest mistakes in my life by booking at Belvedere Guest house and this is why:
1. The carpet in the room was so faded and never been cleaned
2. The bed linen when slept on gave an itchy sensation all the time (I am guessing there were bed bugs)
3. Basic amenity of warm water for bathing.The water from the shower was either freezing cold or boiling hot. A guy came to fix it after 3 calls to CS and fixed it for 5 mins. After he left, it was set back to square one.
4. There was no one to look after the guests at the premises. If there is a problem you need to call CS and wait for 30 mins for someone to show up or a call back .
5. The walls were stained and door knob was taped,the closet had no knob,the wallpaper came out at certain places,the toilet space was so crunched and very uncomfortable,the water from tap was awful.
6. Room was booked for 4 days,but Day 2 I decided to vacate (infact one Day 1 but since it was evening already I stayed up to next day 10 am). I got a refund of 40% of the total amount (which I am so grateful for). Now the atrocious part, the customer service kept calling me (6 times) to inform me about the refund and asked about my exp, I told them I was not happy at all and will leave reviews on the web, one of them was very sarcastic "even after we give you a refund,you will leave a bad review". Who the hell is she to tell me this. It was H&H hotels chain CS.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Ava, Gestion de l’hôtel
Hi, Guest! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Ava
