Note fondée sur 428 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,1 sur 5
84 % des clients le recommandent
4,2 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Friendly and helpful staff

Publié le 24 août 2024 sur Hotels
Very friendly and helpful staff. Room was good.Comfy bed. Bad point was there is no grab handle to hold onto when stepping in and out of the bath. The bath was set into a frame work which made it wide to step over.I had to lean over and hold onto the sink. An accident waiting to happen. Impossible for anyone with mobility issues to use the shower. We had one breakfast, which was lovely and used quality ingredients if a tad expensive at £13 each
Commentaires de Gestion de l’hôtel
25 août 2024 par NB, Gestion de l’hôtel
Thank you for your comments
4 sur 5
par un voyageur

Publié le 22 août 2024 sur Expedia
The reception was lovely. The lady at the front desk was very welcoming and friendly. The room was not as described on the website. Our room backed onto a football pitch and the flood lights shine directly into the room. The room itself wasn’t thoroughly cleaned. Under the desk on the floor was old chewing gum, along the top of the wardrobe was thick dust. The bathroom was clean but the handle for the bath was very rusty. Our bedroom window was filthy full of handprints and smears as well as seagull mess. Overall, i don’t think the hotel is worth the money, it needs updating decorating wise and better cleaning. There is onsite parking as long as you can get a space as there’s not many for a hotel of this size.
Commentaires de Gestion de l’hôtel
23 août 2024 par NB, Gestion de l’hôtel
Your comments are noted
3 sur 5
par un voyageur

Disabled clients beware

Publié le 21 août 2024 sur Hotels
I am disabled and informed the hotel of my mobility difficulties, prior to my stay. I was told if I needed a soft pillow or a mattress topper I should bring my own, there are no designated parking spaces, for disabled guests and I was told if I needed to park in the overflow car park, it was only a short walk! Try a short walk with arthritis in your joints and spine! I was given a room that required me climbing 6 stairs! When I asked to be put somewhere more suitable, I was told they didn't have any other room, so basically take it or leave it. That was the receptionist Nicki's attitude, she didn't welcome us or provide details of booking for breakfast or any information regarding the facilities. I have to say, had I not been so tired, I would have tried to find somewhere else to stay. The other staff, however were very nice and one young lady even carried my walker up the 6 stairs to my room for me. I fell in the bath as there were no handrails, on the wall only on the side of the bath, however I was so desperate to bathe, as the shower was far too hot, I tried to use the bath, what a mistake. There was mould around the silicone around the bath tub. The bed was uncomfortable, even with my own mattress topper. I found sweet wrappers beside the bed, that weren't ours. There was a strange smell in the hotel, which was very unpleasant, and guest have to go through the dining room to leave, which is unpleasant for those dining.
Commentaires de Gestion de l’hôtel
23 août 2024 par Tessa, Gestion de l’hôtel
Your comments are noted, although i feel unjust. For future reference if you have special requirements, you should book direct with the hotel to discuss these prior to arrival to avoid disappointment.
4 sur 5
par un voyageur

Publié le 18 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par NB, Gestion de l’hôtel
Thankyo9u
1 sur 5
par un voyageur

Publié le 18 août 2024 sur Expedia
The Dunes restaurant- food exemplary, friendly helpful waitress (only member of staff who was). Receptionists conspicuous by their absence, I’m guessing because they were covering too many other duties rather than anything els, cost cutting exercises?
Commentaires de Gestion de l’hôtel
19 août 2024 par NB, Gestion de l’hôtel
Your comments are noted
3 sur 5
par un voyageur

Publié le 18 août 2024 sur Expedia
Position Needs updating
Commentaires de Gestion de l’hôtel
18 août 2024 par NB, Gestion de l’hôtel
Thankyou
5 sur 5
par un voyageur

Publié le 16 août 2024 sur Expedia
Staff were so friendly and helpful. The hotel was very clean. Shower gel and soap supplied in the room. Ample parking. Loved the swimming pool. Didn’t get time to use the sauna but hopefully we will return and can use it then. Excellent location opposite the beach and only about 10-15 minutes to walk into town. Perfect.
Commentaires de Gestion de l’hôtel
18 août 2024 par NB, Gestion de l’hôtel
Thank you for your kind words
4 sur 5
par un voyageur

Publié le 16 août 2024 sur Expedia
Good value for this time of year. Rooms a bit dated but clean . Nice bar and restaurant area.
Commentaires de Gestion de l’hôtel
18 août 2024 par NB, Gestion de l’hôtel
Thank you, your comments are noted
2 sur 5
par un voyageur

Publié le 14 août 2024 sur Expedia
Although a swimming pool is advertised I not allowed to use it as I was lone traveler When I requested a small breakfast was told staff to busy to do this
Commentaires de Gestion de l’hôtel
16 août 2024 par NB, Gestion de l’hôtel
Comments are noted
5 sur 5
par un voyageur

Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par NB, Gestion de l’hôtel
Thank you
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