Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de lille
Genial
Publié le 13 janv. 2018 sur ExpediaLodge familial de qualité ou nous avons 3 jours super agréable en contact direct avec des animaux ( impayé, singes , autruches et girafes ) se baigner dans une des piscines avec des autruches qui se baladent et viennent boire juste à côté de vous c est simplement hallucinant , dépaysement total ! Seul bémol service de restauration un peu lent mais ça c est propre à l Afrique du sud !
Commentaires de Gestion de l’hôtel
19 janv. 2018 par Zelda, Gestion de l’hôtel
Merci pour l'examen. Tellement heureux que vous avez apprécié votre séjour et fait des amis avec les Autruches. J'espère que vous avez réussi à voir les girafes sur la randonnée car ils ne se promener que près des unités la nuit. Ils sont un peu timides mais aiment poser pour une photo pendant les randonnées tôt le matin. J'espère vous revoir.
par un voyageur
Publié le 6 juin 2019 sur Hotels
There was no toilet paper in the room. i had to ask at reception for that. there was no tea and coffee either. lots of work needs to go into the wifi reliability as well particularly if you seek to attract business trips. no iron and ironing board in the room either.
par un voyageur
Publié le 6 mai 2019 sur Hotels
par un voyageur
Publié le 9 déc. 2018 sur Hotels
par un voyageur
Old smelly room
Publié le 4 nov. 2018 sur HotelsRooms are old and were smelly. Airco didn’t work. Restaurant had limited offer (not what they mention on their site). Only the massage at the Spa was good.
Commentaires de Gestion de l’hôtel
7 nov. 2018 par Zelda, Gestion de l’hôtel
Dear Guest. Thank you for the review. We have just appointed a new Maintenance and Restaurant Manager. We have exciting revamp of our rooms planned and are sure you will have an excellent stay during your next visit.
par un voyageur
Publié le 15 oct. 2018 sur Hotels
Check in was so quick; everything was perfect for a stop over.
Commentaires de Gestion de l’hôtel
25 oct. 2018 par Zelda, Gestion de l’hôtel
Thank you so much for your review. We do appreciate the feedback.
par un voyageur
i am very impressed
Publié le 22 mars 2018 sur Hotelsvery very relaxing
par un voyageur
Ottimo
Publié le 21 févr. 2018 sur HotelsPosto ottimo, camera ottima servizio di cortesia anche,
par Angeleque
Publié le 26 sept. 2017 sur Hotels
Overall the stay was good but would like to point out the following:
- Improvement may be needed on their restaurant menu as it may not cater for all tastes. Maybe include such as pizza,pasta and baskets.
- More staff may be required from a restaurant staff perspective as we waited very long for our food and was not well prepared on the same.
- There is no duvets on the beds only linen and blankets.
-Single beds may need to be adapted to double beds where couples visit.
- Visitors should be treated equally regardless of whether they are shareholders or not.
-Parking not specifically designated to which unit it belongs.
-Over and above this staff was friendly and helpful in all their dealings. It is a very nice resort but the abovementioned will make a big difference to me personally.
Commentaires de Gestion de l’hôtel
3 oct. 2017
Dear Angeleque. Thank you for your review. We do appreciate feedback as we endeavor to continually improve. I can gladly confirm that we have identified the issues that you have raised and are busy with the implementation thereof. We have a new menu that will be introduced once the staff training are completed. Training requirements was identified and the staff do receive training. We do have Hotel and Self catering units but they basically function in the same manner. i will however make a note thereof to look into the options that my staff offer as I am not aware of any differentiation. We proud ourselves in delivering an experience and excellent customer service. Looking forward in having you back with us to taste our new menu!
par un voyageur
Clean and comfortable
Publié le 29 nov. 2016 sur HotelsThe people were friendly. The lodge was clean and had all the necessities.
