Avis Atrium

Dear Mr./Mrs. Sorentino,We are sorry to read your review of your stay and we need to reply to your comments. Regarding your room, we apologized for not taking the one you booked for your first night as we had a problem with this room. The room you were allocated for the first night was a beautiful room (a promo room), a bit smaller but with a great large veranda that even has two deckchairs a table with two chairs and an umbrella to enjoy. As soon as you arrived (late at night) and told us about your dissatisfaction, we informed you that you will change room tomorrow in the morning, which indeed you did. In regard to the night dishes, we had a long correspondence through expedia and we explicitly told you that our restaurant closes at 22:00. Nevertheless, we held its operation open until 22:30 for you, but you were very delayed and finally arrived around midnight 24:00. Therefore, we offered you by email as well an alternative to prepare some cold plates and salads, which we did. So the fact that it was cold it was meant to be so, as our kitchen was closed and you were aware of it. As a matter of acknowledging the misallocation of the one room, we offered you all dishes for five people on behalf of the hotel, but as you said to the restaurant manager the next day, you came so late that you ate at the airport.As for the location of the hotel, we never presented us on the beach, rather above and on the hill with beautiful views. At last, when you were checking out, we explained you that the room you actually stayed in for one night was a promo room instead of the deluxe with a price difference of around 20euros only. Offering you the first night dinner for your whole family was an acknowledgement of the inconvenience you were caused, while you did not express us your dissatisfaction of the dinner at this point. We only read this through your review, since you told our FB manager that you ate at the airport and therefore did not have any dishes. We are very sorry you feel like this and we don’t believe that it justifies all the blame you put on us for one night that can happen in every hotel during peak season. Next morning, we served you at the front desk in the best way, trying to help you in anything you needed, like renting boat or car or and we believed you were satisfied with our service. A technical problem within a hotel on an island is possible and we apologized for this.We hope you are all well.Kind Regards,The Atrium Hotel

Dear Andrea,we thank you so much for your excellent review. we are glad to read you enjoyed your stay with us and look forward to welcoming you again in the future.Have a great remaining summerKind Regards,

Thank you Mrs. Denise so much for your lovely comments. It is always our pleasure to be next to our valuable guests' needs. We are glad you enjoyed your stay with us and look forward to welcoming you again in the near future.Kind Regards,Your Atrium Hotel Team

Dear Guest,we are very sorry and surprised to read your review as we have had so many satisfied guests from our staff services and attitude.We wish you had expressed any issue while being at the hotel to sort any discomfort.Thank you for your feedbackKind RegardsThe Atrium Hotel

Dear Mr. Richard,Thank you for your excellent score.We hope you had a great time in Atrium Hotel and look forward to welcoming you again in the future.Kind Regards

Dear guests,We are sorry to see your rating as we are always doing our best to satisfy our guests' needs.We would love to read any comments at our email info@atriumhotel.gr if you feel like it.kind Regards,

Dear Mrs. Joan,Thank you so much for your excellent rating.We hope we will have the opportunity to welcome you again in the future.We wish you all the best.Kind Regards,The Atrium Hotel

Dear Mrs. Malika,thank you for your rating. It is a pleasure for us to read you enjoyed your stay with us.Looking forward to welcoming you again in the future.Until then, have a great time.Kind Regards

Dear guest, Hello from Atrium Hotel!Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, once again!! We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soonKind Regards,