Avis Elma's Dream Apartments

Dear Xavier and Sabrina,thank you for your stay. We are very happy for your nice comments but most of all that we had you as our guests and you enjoyed so much our hospitality. I know this is not the last time, so until we meet again I wish you the best.

Thank you for sharing your honest opinion. I am really sorry your overall experience was so terrible. Before I write these lines I wanted to check everything of what mentioned to understand what we did wrong and what we could improve. Checking WiFi, Cleaning, Welcoming, check in etc, I feel it is really not fair to blame everything was so terrible just because we could not correct the mistake you made by booking a two floor apartment maisonette to another type of apartment without connecting internal stairs which was more appropriate for your family. We have two (not ten) signs on the two entrance of our property, indicating that the entrance is allowed to hotel guests only. They are there for two reasons. One is to protect your own privacy by not allowing 40 families walking through with their shopping and beach equipment in front of your apartment every day. The second and also important is that as we all know due to Covid pandemic we have to control and monitor the people who are entering the hotel. This is the law and current legislation. I hope you understand and I am sorry for the inconvenience. I am personally very proud of actually offering a very warm welcome to all of our guests. Honestly, this is the first time I am accused of being cold to a guest, but again I respect your opinion and I apologize if I did something to make you feel unwelcomed. Maybe it was when I apologized for not being able to change the room type to an apartment without internal stairs. But then again, you said it was ok. It didn’t matter. I am really sorry if it was so important but we were fully booked and it was not possible. Maybe it would be better you booked the correct room type for you and your family. The maisonete is a two floor apartment as it clearly says in the description. Two floors connected, of course, with connecting stairs. If it was so dangerous for your child, then why did you book an apartment with indoor stairs? When we are fully booked, its is not always possible to move around rooms. It is not allowed to smoke inside the rooms. There are ”no smoking signs” but there is no way of knowing if the guest who stayed in your room the night before smoked inside. Again, I am sorry you didn’t find our cleaning appropriate. Actually, our cleaning personnel mentioned they were really meticulous with cleaning since you had a small child. I wish you were reaching out to us for any problem you had during your stay. I would personal replace your curtain with something else that didn’t let so much light go through. I couldn’t do anything with the ants. I couldn’t spray with poison before you and your child have departed. I hope you understand. I am sorry that you didn’t even say hello every time you were walking by the bar and we greeted you. That could solve most of your problems. We would turn on the light in the bathroom for you. We have two very nice 60 watt lamps to give light when the light from the window is now enough which you can turn o

Dear William thank you for your words. It was great to have you as our guests and I hope to see you again in the future. Very happy to see you enjoyed it. All the best from us

It was a pleasure to meet you and we are so happy to see you enjoyed your stay. Thank you for your comments. Best regards

Thank you Claudine, it was a pleasure to meet you. I hope to see you again sometime. Best regards Andreas

Dear Lynne,thank you so much for your positive comments. I am very grateful to have you as our guests and see you enjoyed it to the fullest. I hope to see you again.Best regards

Thank you BritannieWe are so happy to have you as our guests. Thank you for writing these words. I hope we have the pleasure to see you again.Regards

Thank you Marian for staying with us. It was really nice to see you againregards