Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Appartement
Publié le 24 août 2023 sur HotelsSelon notre opinion, cet appartement n'a pas un bon rapport qualité/prix.
En effet, nous pensions avoir une vue mer, celle ci n'était que partielle car deux bâtiments devant. Ce même bâtiment est vieux et mal insonorisé. La 1ère nuit, nous avons dû appeler la surveillance car à 4h du matin, nous ne dormions pas à cause de la musique de l'appartement du dessus (nous avons eu une assiette de fruits frais pour dédommagement). Des va-et-vient permanents tous les matins des camions qui livrent le grand hôtel face mer devant l'Epsilon. La piscine est grande mais entourée de 4 murs derrière le gd hôtel. Les transats sont payants à la plage 8€ chaque comme la plupart des transats dans d'autres plages. Les appartements n'ont que des kitchenettes qui ne permettent pas de cuisiner.
Les points positifs : appartement propre et suffisant pour 2. A la réception, le personnel est très aimable et arrangeant. Comme nous voulions partir, ils nous ont proposé plusieurs alternatives pour changer d'hôtel mais à chaque fois nous devions rajouter un certain montant par nuit, nous sommes donc restés dans cet établissement.
Nous avons payé cette location trop chère. Pour le même prix à deux, vous pouviez être dans des hôtels en demi pension avec grande piscine face mer, des activités et la gratuité des transats et bien d'autres services.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par P.R & Communications Director, Gestion de l’hôtel
Dear Franck,Thank you for sharing your feedback. Taking this opportunity we would like to kindly mention that your booking did not include a sea view room, and we apologize for any misunderstanding.We're glad our staff responded promptly to your feedback regarding the noise from the other room and addressed the issue in the best possible way. Our beach services come at an extra cost, as specified in our hotel description and we are sorry that your expectations were not met in reference to the pricing or our hotel and our beach services however it is important to mention that our pricing policy is in line with same category hotels on the island.We appreciate your comments and are continuously working to improve our guests' experiences. We hope you had some enjoyable moments during your stay and that you will give us the opportunity to welcome you back to our property in the future.Best Regards,Chris ZamagiaPublic Relations & Communications Director Esperia Group
par un voyageur
Publié le 3 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 août 2023 par Chris Zamagia / P.R & Communications Director, Gestion de l’hôtel
Dear Xavier,Thank you for taking the time to share your thoughts and for giving us a high rating! We are delighted to hear that you had a positive experience during your stay at our hotel.Your kind words and positive feedback are truly appreciated. We are committed to providing our guests with exceptional service and a comfortable stay, and it's wonderful to know that we were able to meet your expectations.We're constantly striving to improve, and your feedback plays a crucial role in helping us do just that. If there are any specific areas you believe we could enhance to make your future stays even more enjoyable, please don't hesitate to share your insights.Once again, thank you for choosing to stay with us. We're grateful for your support, and we hope to have the pleasure of welcoming you back soon for another memorable experience.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Séjour agréable avec vue magnifique
Publié le 11 sept. 2022 sur HotelsBel appartement avec une vue magnifique sur la baie de faliraki et fonctionel avec sa partie cuisine
piscine agréable personnels très avenants souriants et serviable
Points négatifs le sèche cheveux mural et la télévision murale sont en veilleuse allumés la nuit ,pas de bouteille d eau à l arrivée pas de kit cuisine vaisselle produit de bain dove classique contrairenent a l espéros palace 4 étoiles aussi
Commentaires de Gestion de l’hôtel
12 sept. 2022 par Chris Zamagia / PR Director / Esperia Group, Gestion de l’hôtel
Dear Catherine,thank you for taking the time to share your positive review, friendly feedback and amazing photo!We are glad you had a pleasant stay and that you loved your magnificent view! Please rest assured that your valuable feedback will be shared with our management team in order to help us further improve our high standard services.Looking forward to welcome you back to our hotel or to one of the Esperia Group properties soon, we remain always at your faithful service!Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Publié le 13 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2019 par Kostas, Marketing Department of Esperia Group, Gestion de l’hôtel
Dear guest,
Thank you for your review. We are really glad to hear that you were satisfied with your stay here. Hopefully, we will see you again in the future!
Kind Regards
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Our forth visit to Epsilon Hotel Apartments. The staff is fantastic and that Antonia in the reception is a Scandinavian speaker is priceless! We got a warm welcome when arriving late at night and all our questions and requests were taken with genuine interest. The cleaning ladies also really did their job well and were always very friendly. The rooms with a sea view is a treat and the sea is just a short walk away.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par P.R & Communications Director / Esperia Group, Gestion de l’hôtel
Dear Robert,Thank you for your wonderful review and for choosing Epsilon Hotel Apartments for the fourth time! We're thrilled to hear that your stay was once again enjoyable and that our team, especially Antonia, made you feel so welcome. It's great to know that you appreciated the warm welcome, the friendly service, and the cleanliness provided by our staff.We look forward to welcoming you back for many more stays in the future!Best regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Great value for the money. Excellent service and kind reception. Bus goes every 20 minutes both ways, easy to travel to other destinations.
Amazing view from the top floor.
A little long way to the breakfast area, 450 meters to walk.
Quiet pool area, in september season.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par P.R & Communications Director / Esperia Group, Gestion de l’hôtel
Dear Kristoffer,Thank you for your wonderful review and for sharing your experience at Epsilon Hotel Apartments. We are delighted to hear that you enjoyed the excellent service, the convenient transportation options, and the amazing view from the top floor.Your feedback regarding the distance to the breakfast area is appreciated, and we’re glad that the quiet pool area contributed to a relaxing stay.We hope to have the pleasure of welcoming you back again soon!Best regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Publié le 18 août 2024 sur Expedia
Es ist sehr central gelegen und für Familie top Gelegn.
Commentaires de Gestion de l’hôtel
19 août 2024 par P.R & Communications Director / Esperia Group, Gestion de l’hôtel
Dear Lydia,Thank you for your review! We are delighted to hear that you enjoyed the central location of Epsilon Hotel Apartments and found it perfect for families. We hope to welcome you and your family back again soon for another great stay!Kind regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par P.R & Communications Director / Esperia Group, Gestion de l’hôtel
Dear Tham Thi,Thank you for your perfect rating of Epsilon Hotel Apartments! We are thrilled to know that you had such a positive experience during your stay with us.We look forward to welcoming you back for another exceptional visit in the future.Best Regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Wir waren wie immer begeistert von Rhodes
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Chris Zamagia / PR & Communications Director, Gestion de l’hôtel
Dear Sandra,Thank you for your fantastic review and for rating Epsilon Hotel Apartments a perfect 5 out of 5!We are delighted to hear that you were thrilled with your stay in Rhodes once again. It's always a pleasure to welcome returning guests like you, and we’re glad to know that we could contribute to another memorable experience.We look forward to welcoming you back on your next visit to Rhodes.Best regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Chris Zamagia / PR & Communications Director, Gestion de l’hôtel
Dear Shani,Thank you for rating your stay at Epsilon Hotel Apartments a perfect 10 out of 10! We're thrilled to know that you had such a positive experience with us.Your satisfaction is our top priority, and it's wonderful to see that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Best regards,Chris ZamagiaPublic Relations & Communications DirectorEsperia Group
