Avis Fragoulis Village

Thank you for your review and for providing detailed feedback about your stay.I’d like to address a few points. First, regarding the pool rules, it is clearly stated that jumping is not allowed, and this policy is in place to ensure the safety of all guests, especially children. We understand that this may not have been as enjoyable for the kids, but safety must always be our priority.As for the staff, I'm surprised to hear that you found them unhelpful. We pride ourselves on our hospitality, and I'm confident that if any reasonable request had been made, the staff would have gladly assisted. If your child has severe allergies, we understand it can be difficult, and perhaps a breakfast outside the hotel might be more suited to your needs, as we may not be able to accommodate such specific requirements.Regarding the use of tables in the snack bar and pool area, those spaces are intended for guests who are ordering food and drinks from the bar. If you prefer to eat your own food, there are designated areas outside your room, where you have chairs and tables for your convenience. We don’t encourage cooking in the rooms, as they are not equipped or designed for that purpose—only simple use is intended.Lastly, concerning the request for extra spoons and bowls, it's not that the staff was unwilling to provide them, but simply that we don’t have those items available for loan. The plates and bowls at the snack bar are for serving food ordered there, not for general use by guests.Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience should you choose to stay with us again.