Ratings based on 177 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 30, 2024 on Expedia
Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor.
Perfect environment for families with young children.
All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff
Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance
Food was very tasty , great selection of breads, cheeses.
Entertainment was available on some of the nights , violin player, singer, saxophone player all were great
Lovely range of shops within walking distance , and bus and taxi straight into Chania old town.
Had a very relaxing time and will go back again!
by A traveller
Posted Jul. 7, 2023 on Expedia
by A traveller
Posted Jul. 27, 2022 on Hotels
by A traveller
Posted Jun. 15, 2022 on Expedia
Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead.
We received the info the next day in English.
They would not give us a late check out, even by an hour and did not offer a place to shower in the interim.
Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules.
No water sports or hotel activities at this location.
Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.
by A traveller
Highly recommend
Posted Aug. 26, 2021 on HotelsAwesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.
by A traveller
Nice but very tiny place
Posted Jul. 31, 2021 on HotelsThe room and the bathroom are too small but overall the place is clean
by A traveller
Posted Sep. 5, 2019 on Expedia
All spaces are very nice designed and well maintained - from loby to pools areas
Love a lot the restaurant and bar terrace with an amaizing sea view
Very calm and relaxing place
Comment from Hotel Management
Sep. 5, 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Mrs. Bianca,
Thank you so much for your kind words and compliments!!
We are happy to see that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future.
Warmest regards.
The management
by A traveller
Posted Aug. 18, 2019 on Expedia
Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks
Comment from Hotel Management
Aug. 19, 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Guest,
Thank you so much for your kind words and compliments!!
We are honored to read that you had such a pleasant stay here with us and we are already looking forward to seeing you again in the near future.
Best regards,
The management
by A traveller
Posted Jul. 17, 2019 on Expedia
Comment from Hotel Management
Jul. 18, 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Guest,
Thank you very much for your excellent scoring!
We hope that you will give us the chance to welcoming you again in the near future.
Best regards,
The management
by A traveller
Great family holiday,go during UK school holiday
Posted Jun. 16, 2019 on HotelsThis hotel is made by the staff, they are awesome and all deserve a pay rise.
We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind.
It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!!
The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!!
It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over.
Maybe we went wrong time of year for guest from UK(early June).
I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision.
We will miss Santa Marina, until next 😀
Comment from Hotel Management
Jun. 22, 2019 by Giannoulis Hotels & Resorts, Hotel Management
Dear Werner,
Thank you so much for taking the time to share your experience of your stay with us and for all of your kind words and compliments!!
We are happy to read that you had such a pleasant stay and that you enjoy our person attention and care!
The management and the staff our hotel wish you all the best and we are already looking forward to seeing you again in the near future!
Warmest regards,
The management
