Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,6 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
ֿRooms has mold and super humid because the walls are wet making the bed sheets humid and feels wet. The rooms are old and in terrible condition. The bathroom is flooded every time someone takes a shower. Although I called the maintenance every day they could not fix it. This happens in most rooms and I know as we been a big group over there.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear guest,Thank you for taking the time to share your review. While I wish you had a better experience, it is review like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards
par un voyageur
Publié le 17 août 2024 sur Hotels
Çalışanların güler yüzlü ve nazik olduğunu paylaşabilirim. Otel çocuklu ailelere fazlasıyla uygun. Yemek çeşidi yeterliydi. Odalar konforlu ve alan olarak otelin kullanımı çok genişti, havuz sayısı oldukça yeterliydi ve hepsi büyüktü. Ancak havuz konusunda maalesef yeterli temizliğin yapılmadığını düşünüyoruz. Maalesef tüm havuzlar her gün temizlenmiyor. Sanıyoruz ki belirli bir sıra ile temizlik yapılıyor. Bir gün ikisi temizse diğer ikisi fark edilir derecede kirli olabiliyordu. Bu kadar çocuk yoğunluğu olan bir otelde daha fazla dikkat edilmeli. Sineklerin fazla olduğunu gitmeden önce okumuştuk, evet gerçekten fazla. Ama böylesi doğal bir ortamda bu normal. Önleminizi alıp gitmeniz faydalı olur.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear guest,Thank you for your evaluation and comments.We are glad to read that you found the food variety, the room and the pools sufficient.Regarding the cleaning of the pools please kindly note that all of them are been cleaned every day in the morning and that is the reason they are open at 10:00 and not earlier also, althought is forbitten to get in the pool wearing sun tan, most of the guests do not follow the rules and that is the reason the water of the pools turn into yellow and they seem to be dirty.Once again thank you for your comments and we hope to welcome you back again soon.Kind regards
par un voyageur
Publié le 16 août 2024 sur Expedia
Gerne wieder
Commentaires de Gestion de l’hôtel
12 sept. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear Mr. Daniel,Thank you for your evaluation and your comment that you would like to visit us again.It would be our pleasure to welcome you back.Best Regards
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear guest,Thank you for your evaluation.Kind regards
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear Mr. Andre,Thank you for your nice evaluation.We are looking forward to welcome you back againKind Regards
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Thank you for your 'kind gift' of such a delightful review!
par un voyageur
Publié le 21 juin 2024 sur Expedia
It was a really relaxing holiday and we had everything we needed at Grecotel Costa Botanica ! Our son loved the pools , waterslides and running around the beach! The girls at the kids club are great as well! The food the service and ambiance is excellent!
I would definitely recommend it!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear Mrs. Katerina,It was with great pleasure to receive your review in Expedia, learn about your recent stay in Grecotel LuxMe Costa Botanica and find out that you had a relaxing holiday.We are more than happy to read your son had great time at the slides and the poolsWe are looking forward to welcome you back.Best Regards
par un voyageur
Publié le 20 juin 2024 sur Expedia
Overall a great all inclusive with really clever design inspired by a town piazza.they’ve done a nice job mixing new decor and vintage stuff so that it doesn’t look all samey, but has character. The pools and beach are great. got herb Bonus that there is a water park on property but out of the way.
My main disappointment was the food - restaurants should’ve been better - and the buffet was fine but had little seafood or fresh fish so that it was quite school lunch like. If the food had been better, than this all inclusive would’ve been one of the best I’d been to.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear Mrs. Natasha,First of all, thank you for posting this review shortly after your recent stay with us.We are happy to read that you enjoyed the pools and the beach area and that you found our all inclusive services great.Nevertheless please accept our apologies for any inconvenience caused regarding the point that you are highlighting in your review. I would like to inform you that we take all comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions.It would be our pleasure to welcome you back again.Best regards
par un voyageur
Publié le 20 juin 2024 sur Expedia
Just returned from fantastic holidays at Costa Botanica. Great beach and pool options, never too busy and enough sun bed for everyone. Good food options and beautiful settings!
Commentaires de Gestion de l’hôtel
12 juill. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear Mrs. Yulia,Thank you so much for taking the time to write and share your review of your recent stay to Grecotel Costa LuxMe Botanica.We would like to thank you for your positive review and rate which empower us not only to carry on accomplishing our goals but to go far beyond.We truly hope to welcome you again soon in our Resort in the near future.Kind regards
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2024 par LUXME Costa Botanica Team, Gestion de l’hôtel
Dear Mrs PalmaThank you for your positive evaluation. Best Regards
