Avis The Citrus House

Thankyou for the wonderful feedback. I hope we can welcome you again in the future.

Thankyou for choosing to stay at The Citrus House. I’m so pleased you enjoyed your stay with us and that you enjoyed the wonderful west coast of Rhodes. We hope we can welcome you again in the future. Thanks Karen

Thankyou for your wonderful review and for choosing to stay at The Citrus House. I hope we can welcome you again in the future Thanks Karen

thankyou Marion for your lovely review. I'm so pleased you enjoyed your stay at The Citrus house and I hope we can welcome you back again in the future.

Thankyou Anna for your lovely review I’m sorry it’s taken a while to respond. Vrbo hadn’t notified me of your feedback. I’m so pleased you chose The Citrus House and that you enjoyed your stay. I hope we can welcome you again in the future Thanks Karen

Thankyou for your review, it was a pleasure to host you and your family and we look forward to welcoming you back in the future. Regards karen

Thankyou for your lovely review. We're delighted you enjoyed your stay. I have noted your comments regarding the knives and the floor and will pass this on for future. I do hope we can welcome you again someday. Regards Karen

Thank you for taking the time to submit your review. I am disappointed you have submitted such a negative review of our lovely Greek property. We have had so many previous guests that have thoroughly enjoyed their stay and have submitted very positive reviews. I do wonder how your review would have read had you have received the refund you demanded? I refer back to our communications and I am still surprised that your travel insurance company would not cover you for CV19 lock-down as you were already enjoying your stay at the Citrus House. The Whatsapp messages we exchanged sharing with me your enjoyment of the villa and Kalavarda, accompanied with beautiful photographs of the Villa, the meals and drinks you enjoyed on the balcony watching the sunset over adjacent citrus grove. I was also delighted to view your personal Instagram account, again you sharing lovely photographs of your holiday which in my opinion certainly did not look like someone who was having a terrible time! My offer still stands to allow you to take three weeks free of charge up to the end of 2022. I regard myself as very professional and it does not sit well to have this ‘tit for tat’ exchange on HomeAway but I feel I must address your unfounded comments about my property. The extra night’s charge – The villa booking was confirmed as per your requested dates. You later advised me that your flights had changed and you would arrive a day early. I agreed to this & charged you less than the average day rate to which you were happy with. If you checked into a hotel 18 hours, are you telling me you’d expect to stay for free? Extra charge for visitors – I communicated via Homeaway that I would allow visitors to stay for up to one week at no extra charge, anything longer I asked that you would be honest and that we would come to an agreement to cover extra use of the utilities. You were more than happy with this. Offer of extending your stay – At no point did I mention ‘I need the money’ I contacted you via Whatsapp to check on your welfare and to reassure you that if you chose to or needed to stay longer due to flight restrictions or lock-down then the house was available until the end of June & that we would come to an agreement for a small charge to cover the use of utilities, not to profit from the worldwide pandemic, but to offer you a helping hand!. The issues you have raised on here were not communicated to myself or our housekeeper during your two occasions you met for coffee.